Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. We attribute a large part of that to being able to be proactive with customers”.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Modern customers are busy with a capital B.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

JULY 19, 2021

And with customer expectations at an all-time high , providing this kind of seamless, scalable support is essential to retaining customers and driving business growth. Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased business efficiency (58%). Increased ROI (54%).

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

DECEMBER 11, 2018

For Lauren Ritchie, Senior Design Consultant, that also meant treating their customer experience in the same way. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales. since implementing Intercom.”.

B2C 126

B2C Customer Experience User Testing Product Research 126

Userpilot

AUGUST 14, 2023

It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. You can go beyond the initial engagement by updating and expanding your resource library to nurture strong relationships with existing customers. A/B testing.

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Onboarding KPIs Strategy Marketing User Testing 98

Business of Software Conference

JANUARY 28, 2019

They will say we need to move to consultancy selling – someone came to me the other day and said I need to move to a mindset conditioning model and I said good luck with that, cause I had no idea what that is and I’m not sure I actually want to. I say ok, if that’s what you want to do.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40