Userpilot

APRIL 22, 2024

17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. Sending in-app surveys to gather relevant feedback and iterate your strategy. Triggering exit surveys to understand reasons behind churn and improve customer experience.

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Analytic Tools Feedback Software Research Software Customer Experience 82

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

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Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

Analytic Tools 98

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Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Lack of help resources. Userpilot can help.

Data Visualization 102

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Userpilot

DECEMBER 22, 2023

Research democratization empowers staff at every level to make data-driven decisions. Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions. Access is about sharing research insights with other teams and training them on how to interpret the results.

Data Visualization 98

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Userpilot

NOVEMBER 18, 2023

These insights highlight potential opportunities for growth and pain points that need solving. User path analysis might sound daunting at first, but here are the simple steps to make it happen: Choose the right user behavior analysis tool. Some useful tools for user path analysis include Userpilot , Google Analytics, and Amplitude.

Data Visualization 103

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Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

Data Visualization 71

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 71

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

Technical Review 249

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Mixpanel

DECEMBER 7, 2021

They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Asking developers to pull data isn’t an efficient use of their time. Not in the slightest.

Data Visualization 105

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Userpilot

NOVEMBER 7, 2023

TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. Reasons to care about customer engagement include decreased customer churn; enhanced customer retention ; and positive word-of-mouth. What is customer engagement? Is customer engagement important?

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

UX Studio: Product Management

MARCH 22, 2023

In part one of our series about surveys , we talked about the pitfalls and most frequent misuses of surveys in design research. However, it is also clear to us and hopefully to you too, that when surveys are applied well, they can bring wonderful insights and help product teams make better decisions. But hold your horses.

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Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. Finally, align your data sources across teams to ensure you do not become the source of your blindspots.

Analytic Tools 96

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Userpilot

MARCH 4, 2021

We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. Customer feedback software is an essential tool in the arsenal of SaaS businesses for keeping track of user sentiment. Customer service. Table of Contents.

Feedback Software 98

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Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. However, when building flows you don’t have access to many UI patterns or actions compared to other tools. NPS analytics in Appcues. Is that worth paying for?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year. Which Product Trends will take 2023 by storm?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

The Product Coalition

JANUARY 26, 2024

However, when you only have days or weeks to gather actionable insights, you cannot boil the ocean with in-depth or extensive research methods. Mini-research is about Looking for actionable insights with minimal effort using any combination of methods necessary. This is where gathering strategic insights helps.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 97

Feedback Software Analytic Tools Reporting Tools Data Visualization 97

Userpilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Provide self-service support with a resource center. Trigger exit surveys to prevent and reduce churn. Welcome survey asking about the user’s role. Collect and analyze customer feedback.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Product Management Unpacked

JULY 9, 2020

Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. The SEO Tool helps you keep on top of your keyword game.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Userpilot

OCTOBER 31, 2022

Use churn surveys and cancellation emails to learn why users churn and identify unsuitable user groups. Talk with your sales and customer service teams to better understand your customer profiles. Constantly fine-tune each negative persona with new data from your growing user base. Were they unhappy with the product or service?

Feedback Software 89

Feedback Software User Testing Research Software Data Visualization 89

Alchemer Mobile

JANUARY 26, 2021

Here are five tips to reassess your digital experience, meet customers where they are, and turn the channel into an actionable listening tool. If you’re asking customers to leave feedback through a survey, it should occur at a non-disruptive moment rather than interrupting the action the customer came to take.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Before diving into the data, I recommend establishing a shared definition of success at the project’s outset.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! How Do I Calculate Customer Effort Score (CES survey)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

OCTOBER 7, 2021

The Guides in the trial were made from dummy data. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019). The product insights and analytics from this part of Pendo are mostly vanity data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Modus Create

FEBRUARY 16, 2024

According to our latest research report on Investing in Digital Transformation and Product Development , the biggest challenge for technology organizations today is not the tech stack; it’s finding capable digital talent to manage the technology. What is surprising is that organizations do not list improving human capital as a top priority.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Product Research 52

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. There was a 50% year-over-year increase in the number of surveys sent, with an average response rate of 16% (industry average for survey response rates is 1%).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. This ability to predict is about shooting for repeatable product success. What exactly is it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got my master’s in computer science back in Prague, then I ventured into the world of consulting and spent several years at Accenture.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

JANUARY 8, 2021

The good news: having a positive NPS score (0-30) means you are on the right track. Want an NPS survey like this? Set up an NPS survey in 5 minutes with ZERO code using Userpilot! Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Weak Development Team 77

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. NPS surveys. The tool can get a bit buggy. User onboarding.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 95

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Usersnap

JULY 21, 2021

An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. As a consequence, the resulting product or service matches their needs more closely. LEGO Ideas is quite possibly one of the best examples of how customer insight can be used for development.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

The Product Coalition

MARCH 6, 2023

They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location. 30% of employees would accept roles with a lower salary if the position offered more opportunities to travel. This system makes it easier to keep track of expense reports.

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Reporting Tools Travel Systems Review Data Visualization 105