Mironov Consulting

SEPTEMBER 22, 2020

Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mind the Product

NOVEMBER 30, 2017

The GDPR introduces the statutory position of Data Protection Officer (DPO), with the task of ensuring that a business complies with GDPR. A DPO must be allowed to operate independently and report to the board. An existing employee can serve as the DPO, or you are also allowed to get an external consultant in to cover this role.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I was in this position years ago. We integrated customer support into our demos, so they understood what their challenges would be when we released.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65