Mironov Consulting
OCTOBER 19, 2022
Not everything that’s reported as a bug is a bug – or should be fixed. Customers become a professional services/custom consulting company. There’s no ongoing support model. When Bug fixers work in the same codeline as core engineers. We Bug or feature?
Centercode
AUGUST 7, 2020
When you’re managing beta and delta testing, you’re tasked with providing accurate, useful insights to several different stakeholders — reporting and prioritizing issues for Engineering and QA, feature acceptance for Product Management, contextualizing insights for UX, even testimonials for Marketing. Beta and Delta Managers.
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Mironov Consulting
SEPTEMBER 22, 2020
Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.
Mind the Product
NOVEMBER 30, 2017
A DPO must be allowed to operate independently and report to the board. For example, if the DPO finds that the VP of marketing needs to remove data from their machine they should be able ask them to do this – and if they don’t, be able to report them to the board without fear of reprisal.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. We integrated customer support into our demos, so they understood what their challenges would be when we released. We weren’t perfect.
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