Mironov Consulting
OCTOBER 19, 2022
become a professional services/custom consulting company. There’s no ongoing support model. When Then they can build as many custom connectors as the market wants… through a well-supported interface. We can accidentally (but rapidly!)
Centercode
AUGUST 7, 2020
That means fewer show-stopping issues — and less damage control for your support team. Beef up your self-help documentation, support training, and videos with step-by-step processes and specific use cases from real-world customer testers. Setting up your self-help resources. What about the bugs you can’t fix?
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Mironov Consulting
SEPTEMBER 22, 2020
That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc. We have everything we need to sign up a broad set of successful paying customers.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. The post Designing an Organization for a Product Approach, Part 2 appeared first on Johanna Rothman, Management Consultant.
Mind the Product
NOVEMBER 30, 2017
They should also be given adequate time and resources to do their job – this may mean extra training, time with the tech team to enforce secure passwords on key systems, and so on. An existing employee can serve as the DPO, or you are also allowed to get an external consultant in to cover this role.
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