Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers become a professional services/custom consulting company. Bug or feature?  

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mironov Consulting

SEPTEMBER 22, 2020

Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mind the Product

NOVEMBER 30, 2017

A DPO must be allowed to operate independently and report to the board. For example, if the DPO finds that the VP of marketing needs to remove data from their machine they should be able ask them to do this – and if they don’t, be able to report them to the board without fear of reprisal.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I am using the word serve as in servant leadership. Even though they only had 3 teams, they all reported into different managers.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65