Modus Create

SEPTEMBER 19, 2023

Mike’s extensive expertise in sales leadership and digital transformation will further bolster our client service organization. Mike will lead our existing, globally distributed team of Client Partners and report to Ingo Piroth , Chief Revenue Officer of Modus Create.

Reporting Tools 105

Reporting Tools Leadership Enterprise Consulting 105

Johanna Rothman

JANUARY 6, 2022

Beth, a director who reported to Tim, had a one-on-one with Adam, the most senior, eldest, and highest-paid engineer. It's not, but that's a different leadership tip.) This is a part of the series of leadership tips. Tim's management used power-over, not power-with to decide. What options did Tim have? New Information.

Leadership 97

Leadership Systems Review Reporting Tools Technical Review 97

The Product Coalition

APRIL 1, 2019

Photo by Cytonn Photography on Unsplash Get on the same page early in the project to avoid unnecessary conflict Before I was a grad student in OD, it hadn't occurred to me that the PM disciplines (product, project, program) are like consulting. Because PMs, like consultants, get work done only through other people.

Consulting 60

Consulting User Testing Reporting Tools Engineering 60

Modus Create

FEBRUARY 17, 2021

Servant leadership is a mainstay of corporate cultures worldwide. Like most leadership phenomena, it evokes both passionate adoration and scoffing. What is Servant Leadership? Servant leadership is a management philosophy in which the primary goal of the leader is to serve their direct reports.

Leadership 52

Leadership Reporting Tools Weak Development Team Agile 52

Atlassian

FEBRUARY 18, 2022

In Leadership. How does leadership style affect psychological safety? As you might imagine, an authoritative leadership style is not the most conducive to creating psychological safety. In a recent study, McKinsey and Company looked at whether different leadership styles foster an environment of psychological safety.

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

Intercom, Inc.

MAY 18, 2021

Commissioning Forrester Consulting. A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Enter Forrester. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

TechEmpower - Product Management

AUGUST 21, 2023

The explanation from software leadership is often unsatisfying or unclear. But at a minimum, any good review should include: Straightforward Analysis : A straightforward report that grades aspects of your technology, processes, and team. Let’s assume that you’ve already expressed your frustrations with technical leadership.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If According to a recent report , “more than half of product managers now report into a CPO role, more than double in frequency over the last year.” This trend represents a significant shift away from the marketing reporting line.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

DISQO

JULY 18, 2019

There’s a fascinating discussion on Quora that highlights many widely agreed upon best practices for product leadership. Consulting our survey of more than 150 product managers and interviews with over 200 experts on our podcast, This is Product Management , we gained some surprising insights. According to the U.S.

Leadership 40

Leadership Product Research Data Visualization Customer Experience 40

DISQO

JULY 18, 2019

There’s a fascinating discussion on Quora that highlights many widely agreed upon best practices for product leadership. Consulting our survey of more than 150 product managers and interviews with over 200 experts on our podcast, This is Product Management , we gained some surprising insights. According to the U.S.

Leadership 40

Leadership Product Research Data Visualization Customer Experience 40

The Product Coalition

FEBRUARY 5, 2021

In this article, we’ll take a look at what product leadership is really about, why coaching is the highest-impact tool that a product leader can have in their toolbox and how to get started using coaching yourself. And finally, Christina Buch-Petersen , Product Management Consultant (formerly Asos, Which?,

Data Visualization 140

Data Visualization Reporting Tools Embedded Analytics Feedback Software 140

Gainsight

SEPTEMBER 8, 2021

Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter. Have they been hands-on with data and reporting before? Are they even in the top 50% of data and reporting professionals, though? CS leadership time spent on reporting.

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

Intercom, Inc.

DECEMBER 16, 2019

Just two years ago, only 29% of marketers reported ABM to be an effective strategy. A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing. Source: ITSMA and ABM Leadership Alliance ). Customer-centric approach to growing revenue.

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Download your copy of the thought leadership paper now. The customer support landscape has changed for good.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

bpma ProductHub

FEBRUARY 13, 2017

Actuation Consulting has been conducting research on what separates high performance product teams from the pack. Additionally, roughly a third of product teams state that they actually have a product strategy and only 37% of organizations report that they are effective at making strategic decisions. Contributed by Greg Geracie.

Reporting Tools 195

Reporting Tools Data Visualization Product Research Research Software 195

ProductPlan

JULY 16, 2021

Acquiring a consensus on product direction remains the number one challenge for product professionals, according to ProductPlan’s 2021 State of Product Management Annual Report. We can give orders and hold people accountable, and we also have the authority to assign our direct reports with tasks. Spend Time on What Matters Most.

Reporting Tools 98

Reporting Tools Onboarding KPIs Research Software User Friction 98

The Product Bistro

JANUARY 3, 2017

Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. They will report to the customer’s leadership team, and provide concrete evidence of the efficacy of the solution.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Atlassian

MARCH 31, 2022

In Leadership. For the next one, I’d like you to outline a plan with incremental due dates so you can deliver the final report on time.”. In a recent article in HBR , leadership consultants Dane Jensen and Peggy Baumgartner laid out a simple, three-step approach on how to be direct and effective when giving constructive criticism.

Construction 80

Construction User Testing Customer Feedback Leadership 80

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Lessons learned on leadership with Karen Peacock and Leandra Fishman. Calm’s Will Larson on how to build a technical leadership career. Climbing the leadership ladder. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

BrainMates

DECEMBER 1, 2021

The Human Rights Campaign Foundation report that 46% of LGBTQ+ workers in the US, and 35% in the UK are closeted in the workplace for fear of repercussion. Instead, LGBTQ+ employees report higher levels of exhaustion from having to conceal their identities so as not to appear unprofessional. And with good reason. Bridging It.

Reporting Tools 96

Reporting Tools Data Visualization Research Software Consulting 96

Gainsight

APRIL 14, 2022

Often, it’s about leadership. But time and again, we’ve seen that VPs of CS shouldn’t split their job between executive leadership and operations. At Gainsight, our research shows that the median investment in CS Ops reported by companies is 3% of the CS budget; if you’re just getting started, you’ll likely be spending more. .

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

The Product Coalition

JUNE 11, 2022

What every great consultant does?—?I I got the leadership team together in front of a whiteboard. file extracts, reports, and an interactive dashboard. I lead an enterprise software company in the healthcare space. I finally have a chance to do something about dreaded implementation experiences. What did I do?

Customer Experience 136

Customer Experience User Testing Data Visualization Analytic Tools 136

Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers become a professional services/custom consulting company. Bug or feature?  

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Mironov Consulting

OCTOBER 7, 2020

As the leadership team gets tired of interim progress reports and longer-than-expected delivery dates, they lose heart and lose trust in the “maker” side of the company. So something new becomes the #1 top priority. Kids build their own nuclear reactors!

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

Intercom, Inc.

MAY 13, 2021

. “Not only do I look for people with CSM high-touch enterprise experience, but I’ve also broadened out and looked for people with no CSM experience and no SaaS experience but who have deep consulting experience. Since then, you’ve spent over 12 years in post-sales leadership. So, I think it has served me well.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Gainsight

FEBRUARY 9, 2022

Who should Customer Success report to? Your Customer Success Reporting Structure: The Customer Success leader should report directly to you – no question. strategy consulting) where they learned “high touch” client service. This reporting structure is too important for them to answer to anyone else.

Reporting Tools 52

Reporting Tools Customer Experience Data Visualization Technical Review 52

The Product Guy

DECEMBER 6, 2018

After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. For example, in one of the features, engineering leadership wanted me to cut down on the scope to accommodate the ask within the expected timeline.

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

Intercom, Inc.

JUNE 9, 2020

We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. I’ve seen the ‘decisive’ part of leadership cause the biggest problems, typically when a leader waits for better or perfect information.”. Make decisions quickly.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In most organizations, CS Operations governs six key components: Reporting. Reporting, data, and systems are on the technology side of your CS Ops functions.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

Mind the Product

FEBRUARY 5, 2019

Product experts have tried to tackle this issue but they gloss over the impact a company’s structure and leadership team have on product/market fit. For many consumer packaged goods (CPG) companies, product teams report to marketing, sales, finance, or strategy leads.

User Testing 144

User Testing Product Marketing Marketing Product Research 144

PMLesson's Ace the PM Interview

MAY 14, 2021

Engineering managers will frequently consult with other product managers, engineers, and their teams while spending time in meetings, answering emails, and delivering presentations to upper management. For instance, what objective metric is there to measure the weight of your leadership or communication skills?

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

The Product Cafe

NOVEMBER 23, 2022

As leadership consultant Ashley Cox describes it, “I see outputs as the hard numbers, data, and metrics of doing business, while outcomes are the intangible results and human aspects.” 📹 Watch us pick their product brains: Help us create Zeda.io’s Product Leadership Report!

Customer Experience 52

Customer Experience User Friction Product Research Data Visualization 52

The Product Coalition

MARCH 8, 2020

I use the term mentoring very broadly since what I am usually doing with my customers is a combination of consulting, mentoring and coaching. Here are 4 reasons why every VP Product needs a mentor: Reason #1: Keep an eye on reality When we start a new leadership role?—?especially there is a constant call for growth.

Customer Experience 79

Customer Experience Leadership Consulting Definition 79

Modus Create

JUNE 30, 2021

In February, Forbes mentioned that CMOs must fully dedicate their leadership, strategy, and operations to the total customer experience to succeed in the future. Emerging technologies, prioritization of workforce culture, and the need for shorter, more cost-effective engagements are making legacy consulting models obsolete.

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

Mixpanel

MARCH 30, 2020

DonorDrive is at the forefront of making sure non-profit employees are able to “raise money and do good” via an app that easily creates events, automates donor communications, reports business analytics, and integrates with multiple online platforms. She’s now taking that experience on the road through her consulting agency, Fearless Product.

Analytic Tools 116

Analytic Tools Feedback Software Reporting Tools User Testing 116

Johanna Rothman

JULY 11, 2023

As always, when we're talking about management choices or consulting answers, the answer is, “It depends.” That's because Tim worries that the managers who report to him might massage data in some way. Two talented senior managers. Two different opinions about skip-level meetings. Is there a “right” answer?

Consulting 82

Consulting Data Visualization Naming Management 82