Mironov Consulting

OCTOBER 19, 2022

  Not everything that’s reported as a bug is a bug – or should be fixed.  Customers  Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended. (Not Bug fixers work in the same codeline as core engineers.  We

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Centercode

AUGUST 7, 2020

When you’re managing beta and delta testing, you’re tasked with providing accurate, useful insights to several different stakeholders — reporting and prioritizing issues for Engineering and QA, feature acceptance for Product Management, contextualizing insights for UX, even testimonials for Marketing. Beta and Delta Managers.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Mironov Consulting

SEPTEMBER 22, 2020

Support needs installation guides, training sessions, FAQs, bug reporting categories. That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mind the Product

NOVEMBER 30, 2017

A DPO must be allowed to operate independently and report to the board. For example, if the DPO finds that the VP of marketing needs to remove data from their machine they should be able ask them to do this – and if they don’t, be able to report them to the board without fear of reprisal.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. We integrated customer support into our demos, so they understood what their challenges would be when we released. We weren’t perfect.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65

Userpilot

SEPTEMBER 2, 2022

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. Native dashboard analytics and reporting.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Amplitude

JANUARY 27, 2021

Led to the new reporting features and multiple product fixes inspired by insights. Support training and onboarding. Create and conduct more customized onboarding and training experiences. Generate ideas and insights that will help create more informed business solutions. Observe them using your product, if relevant.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90