Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

Userpilot

SEPTEMBER 2, 2022

Some of the must-have features of a good training platform include in-app guidance, self-serve resources, user segmentation , and gamification. Tools reviewed: Userpilot, UserGuiding , Chameleon , Help Scout, TalentLMS, Skilljar, Docebo, Intellum, and SAP Litmos. We’ll provide a detailed review of some of the top products later.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Education 93

Amplitude

JANUARY 27, 2021

Everyone in your tech company should spend time with customers weekly. In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. Led to the new reporting features and multiple product fixes inspired by insights. Sales, Customer Success, Support).

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90