Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Support needs installation guides, training sessions, FAQs, bug reporting categories.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mind the Product

NOVEMBER 30, 2017

The GDPR introduces the statutory position of Data Protection Officer (DPO), with the task of ensuring that a business complies with GDPR. I imagine many of you get more than 5,000 people signing up and using your service each year. A DPO must be allowed to operate independently and report to the board.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line. I was in this position years ago.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65