Userpilot

APRIL 22, 2024

Sending in-app surveys to gather relevant feedback and iterate your strategy. Triggering exit surveys to understand reasons behind churn and improve customer experience. Triggering exit surveys to understand reasons behind churn and improve customer experience. Welcome survey example. Book a demo to give it a try.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Customer Experience 82

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 97

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Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. NPS surveys. Let's get started! What is UserGuiding?

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 95

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

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Product Management Unpacked

JULY 9, 2020

If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. With Pendo, product teams can understand user behavior and sentiment and then act on those insights by engaging with users through in-app messaging or surveys. The burden of bias.

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Analytic Tools Reporting Tools Data Visualization Product Research 185

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Modus Create

FEBRUARY 16, 2024

According to our latest research report on Investing in Digital Transformation and Product Development , the biggest challenge for technology organizations today is not the tech stack; it’s finding capable digital talent to manage the technology.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Product Research 52

Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center.

Data Visualization 102

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Userpilot

NOVEMBER 29, 2023

This article shows you six of the best tools to use. This data helps understand user engagement so you can make data-driven decisions to boost positive user interactions. Why do SaaS companies use heatmapping tools? Understand how users navigate the platform by visualizing where users click, scroll, or spend the most time.

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Data Visualization Analytic Tools Feedback Software Embedded Analytics 91

Mind the Product

APRIL 12, 2017

Product management teams often ask themselves if third-party integration is right for their software product roadmap. Because of this, look through product management job descriptions and you’ll find many that mention third-party software integration, APIs, strategic partnerships, and so on. Here is what the experts told me.

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Reporting Tools Feedback Software User Testing Customer Experience 122

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on.

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The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 78

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Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Make use of branded conference swag to promote your company at conferences and raise positive awareness. The Dark Iceberg. SaaSholic Blog.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Nor from reading survey data. Nor from reading research reports from your research team.

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Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! How Do I Calculate Customer Effort Score (CES survey)?

Product Research 52

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The Product Coalition

JANUARY 26, 2024

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. However, it also often happens that in-depth research takes a lot of time and ends with a report so detailed that it becomes unhelpful and overwhelming. The perfect world does not exist, though.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in Product. What is your background?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Userpilot

NOVEMBER 18, 2023

User path analysis might sound daunting at first, but here are the simple steps to make it happen: Choose the right user behavior analysis tool. Some useful tools for user path analysis include Userpilot , Google Analytics, and Amplitude. And you don’t have to do it all yourself, you can rely on analytics tools to help you out.

Data Visualization 103

Data Visualization User Testing Customer Feedback Analytic Tools 103

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Mixpanel

DECEMBER 7, 2021

Access to data and analysis tools is what is driving this change: So much of the data being leveraged to solve product problems these days can be retrieved from a self-serve product analytics tool like Mixpanel, not laboriously large batches of SQL queries. Say you’re looking to launch a new subscription service.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

Gainsight

APRIL 21, 2022

Over the past several years, Gainsight has turned to the field of information and statistical reporting to aid in traversing change and building out new paths. One of the leaders in research, advisory, and consulting is Forrester. Specialized technology. Their unique insights ??stem The best means to prevent churn?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Technical Review 52

Product Innovation Educators

AUGUST 10, 2020

Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. 2:50] Tell us about the survey of product managers you’ve done since 2012. 7:37] Who are your survey respondents?

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Weak Development Team Product Research Reporting Tools Data Visualization 84

The Accidental Product Manager

JUNE 12, 2023

Public perception that cruising is safe significantly increased in recent months according to a survey by a travel marketing firm. Only 27 positive Covid-19 cases have been identified among the estimated 1.6 The agency has also established a Covid-19 color-coding system that tracks ships sailing in U.S.

Reporting Tools 65

Reporting Tools Product Management Product Manager Product Research 65

Userpilot

APRIL 30, 2020

In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . What Does Product Service Management Look Like for SaaS Teams? On the whole, you’ll be aiming to create new products and/or improve your existing tools based on the evolving needs of your audience.

Reporting Tools 82

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 82

Userpilot

DECEMBER 22, 2023

Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions. The training you provide should cover research principles, data collection methods, data analysis, reporting as well as ethics and data privacy. In-survey builder in Userpilot.

Data Visualization 98

Data Visualization Research Software User Testing Product Research 98

Userpilot

JANUARY 26, 2022

In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth. To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. So let’s dive in! What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. And where you find yours can massively impact your odds of success.

User Testing 78

User Testing Product Research Customer Feedback Research Software 78

Intercom, Inc.

JUNE 9, 2020

But soon afterward, businesses will need to act on broader resilience plans as the shock begins to upturn established industry structures, resetting competitive positions forever.”. We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. There was a 50% year-over-year increase in the number of surveys sent, with an average response rate of 16% (industry average for survey response rates is 1%).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Mixpanel

NOVEMBER 8, 2021

Simple: Product analytics tools have become super easy to set up and use. With time, you can learn quite a bit about your users, your platform, and just how important it is to challenge your assumptions. For us, it was that act of adding at least three tools to their dashboard.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

freshtrax

JULY 31, 2023

At btrax, we conduct user interviews to visualize needs and guide service optimization by interviewing users in our North American target audience. During the interviews, we asked about the role of the service in each user’s daily life and what the service meant to the user.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

Intercom, Inc.

OCTOBER 29, 2019

Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Product behavior: This refers to classifying customers by how they use your product or service in terms of frequency, inputs (e.g.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Userpilot

JANUARY 8, 2021

The good news: having a positive NPS score (0-30) means you are on the right track. Want an NPS survey like this? Set up an NPS survey in 5 minutes with ZERO code using Userpilot! Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10.

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Analytic Tools Feedback Software Data Visualization Weak Development Team 77

Product Innovation Educators

JANUARY 29, 2024

Dr. Emily Anhalt is a psychologist, emotional fitness consultant, and the co-founder and Chief Clinical Officer of Coa, your gym for mental health. No matter how healthy we might be, we’re all going to be in a position at some point where we need to draw on our emotional resources to get through a tough time.

Leadership 98

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Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership.

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Reporting Tools Research Software Onboarding KPIs Data Visualization 91