Userpilot
SEPTEMBER 8, 2022
A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support.
Usersnap
JULY 17, 2020
Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience.
Userpilot
MARCH 3, 2022
So as well as improving customer satisfaction , you’ll need fewer support agents on hand. Many SaaS companies rely on a large percentage of user queries being answered within their knowledge base. With that in mind, you should focus relentlessly on providing a good user experience and making your knowledge base navigable.
Expert insights. Personalized for you.
93 
Let's personalize your content