Userpilot
JULY 27, 2023
UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.
Hutwork
MARCH 9, 2018
This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. 5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. So do your customers.
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Mixpanel
MAY 12, 2020
Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.
Mixpanel
MAY 12, 2020
Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.
Gainsight
JUNE 10, 2021
From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. There were more twists and turns than a “Stranger Things” episode.
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