Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

The Product Coalition

FEBRUARY 27, 2023

Fueled by product insights and strategy, the work exceeded every key metric. The first and foremost is to start generating insights. This is where we see individuals and organizations struggle to make the jump: from data collection to valuable data insights. However, data insights don’t get us all the way.

Data Visualization 133

Data Visualization Customer Feedback Customer Experience Analytic Tools 133

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Identify your target market and user segments to figure out what they want and chart out your product strategy accordingly. Why do you need a product strategy framework?

Data Visualization 100

Data Visualization Framework Product Strategy Analytic Tools 100

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Instead, here are some tangible, actionable steps you can take back to your team today to build a stronger mobile customer experience that helps you stand out from the competition and build long-term customer value.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Userpilot

JUNE 19, 2024

Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. A marketing analyst job description outlines the key responsibilities, must-have skills, and qualifications needed to transform marketing efforts through data-driven insights. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Pragmatic Marketing

MAY 7, 2019

This makes it possible for both small and large companies to reach their target customers, even with small budgets. However, even with data and online campaign analytics, many people still make costly KPI mistakes. Why do you need marketing KPIs? If you try to be perfect with KPIs, you’ll end up frustrated.

KPI 70

KPI Data Visualization Marketing Analytic Tools 70

Pragmatic Marketing

MAY 7, 2019

This makes it possible for both small and large companies to reach their target customers, even with small budgets. However, even with data and online campaign analytics, many people still make costly KPI mistakes. Why do you need marketing KPIs? If you try to be perfect with KPIs, you’ll end up frustrated.

KPI 70

KPI Data Visualization Marketing Analytic Tools 70

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 127

User Friction Customer Experience User Testing Customer Feedback 127

Userpilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. Let’s dive in!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

JUNE 12, 2024

To become a marketing analyst who excels at their tasks and stands out in the marketing team, here are the best practices to follow: Keen eye for details : Having a keen eye for details is essential to being a great marketing analyst as it enables you to draw relevant insights from data.

Data Visualization 52

Data Visualization Analytic Tools Research Software User Testing 52

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

The Product Bistro

JANUARY 3, 2017

From the simple: an app on your smartphone to approve purchase requisitions, to the complex: integration of the CRM, the Marketing systems, and the ERP system to provide deep insight into the function and flow of business, and much more were realized every day. The barrier to switching has been reduced significantly.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Userpilot

MAY 22, 2024

It can help you dig deeper into user behavior and understand what resonates with them. Also, you can make evidence-based decisions to improve user retention and engagement. TL;DR A/B testing can be instrumental in driving user engagement and product adoption. It’s crucial for digging deeper into user behavior and preferences.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Gainsight

MARCH 12, 2024

This is a very exciting time to be in the Customer Success (CS) profession. As economies and customer expectations shift and evolve, we as CS professionals need to evolve with them. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience KPI 52

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 249

Feedback Software Data Visualization Analytic Tools Research Software 249

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

The Product Coalition

NOVEMBER 13, 2022

At the same time, customers usually tend to attribute symptoms as a problem. An insightful discussion and probing questions drive a better and more sustainable solution that results in better value creation and capture. Can you identify market segments and customers to whom it will be most applicable initially?

Data Visualization 124

Data Visualization KPI Framework Customer Experience 124

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. Understanding total weekly customers was helpful, but not enough.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? How to Measure User Retention? Retention versus Churn.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Intercom, Inc.

OCTOBER 16, 2018

But KPIs carry the risk of seeming impersonal. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. What KPIs should you track? Customer satisfaction (CSAT) scores. Intercom’s process of setting KPIs. First response time.

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

Userpilot

JUNE 17, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a marketing analyst. A marketing analyst carries out user behavior research by identifying user needs and getting feedback from them directly.

Data Visualization 52

Data Visualization Research Software Analytic Tools Feedback Software 52

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. What is user experience (UX) in SaaS?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. It starts tracking data from the moment a user first signs up for your product. There are a variety of KPIs for tracking product analytics. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

NOVEMBER 18, 2023

Customize data points. You can even use the date field to set a custom start date if none of the aforementioned suits your purpose. You can use PoP analysis to measure key metrics like adoption, retention, customer lifetime value, etc. Determine the right analysis report to use. Book a demo now to try it! Funnel analysis report.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

The Product Coalition

FEBRUARY 5, 2019

Gartner differentiates between two kinds of of real-time analytics: On-demand real-time analytics waits for a user to request a query and only then provides the analytics results Continuous real-time analytics analyzes data continuously and sends alerts to users whenever certain events happen. Some KPIs must be tracked in real time.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Userpilot

JUNE 30, 2024

Best tools for product analysts Best tool for Product Analysis ( Userpilot ) : Userpilot gives you insight into your product performance and helps you understand user behavior. Best tool for Product Insights (Mixpanel) : Mixpanel helps you understand your customer experience and find out what works and what does not.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. It can tell you which customers are likely to expand, retain, or churn.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156