Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
For example, Brazil’s Nubank (one of the largest digital banks) offers a self-service model in which customers can do “everything from paying a bill or raising their credit limit to setting travel notices” via the app. This generative AI tool has improved the quality and speed of client consultations.
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