Remove CTO Remove Outbound Remove User Experience
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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

We put a lot of emphasis on the user experience and trying to make the onboarding as easy as possible and not time-consuming or complicated,” Chris says. Balancing technology with a personal touch. At Klaus, customer support begins directly within the platform. “We

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Kevin Indig on searching for meaning and the meaning of search

Intercom, Inc.

Atlassian does not have an outbound sales team. The customer or user acquisition strategy is product-led and follows this concept of land and expand. Kevin: Yeah, that’s true. Land and expand in a nutshell is very simple. “ I think there’s a real opportunity to learn more from similar sites in other verticals.