Mind the Product

MARCH 7, 2019

Maintain Good Data Quality for Outbound Integrations. When conducting an outbound Integration (an integration that is sending data to another system), remember that your data is now in two or more applications at once. Better user experience supports increased engagement, which is the high-level antidote to churn.

Reporting Tools 146

Reporting Tools Data Visualization Customer Experience User Testing 146

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. This can be done by including relevant keywords in the text and adding visuals as well as acquiring backlinks and improving the user experience. Marketing-led growth tactics: SEO.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Userpilot

OCTOBER 25, 2022

Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying. The outbound strategic product management responsibilities include market research, product discovery , and the development of differentiation and positioning strategies.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Intercom, Inc.

MARCH 28, 2022

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? More than ever, creating an exceptional customer experience should be top of mind for every team – but to do that, they need to be able to work together seamlessly.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

NOVEMBER 24, 2020

We put a lot of emphasis on the user experience and trying to make the onboarding as easy as possible and not time-consuming or complicated,” Chris says. At Klaus, customer support begins directly within the platform. “We Balancing technology with a personal touch.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

MARCH 23, 2023

Closed-loop marketing can lower your customer acquisition cost, improve the user experience, increase conversion rates , and shorten the sales cycle. Marketing teams may look at Google Analytics while your sales team will likely check their CRM platform. The key is to share data between the teams anyway.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. Which aspects of the user experience you should change in order to retain customers for longer, thereby increasing customer lifetime value.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

The Product Coalition

MARCH 16, 2019

Maintain Good Data Quality for Outbound Integrations When conducting an outbound Integration (an integration that is sending data to another system), remember that your data is now in two or more applications at once. Better user experience supports increased engagement, which is the high-level antidote to churn.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Intercom, Inc.

DECEMBER 6, 2019

People use apps because they provide some kind of benefit, whether it is a customer messaging app that helps you keep in touch with your users or a crossword app that helps you relax after a long day at work. You can always talk to your users to find out what they like or dislike about the timing and frequency of your opt-in notifications.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

The Product Coalition

NOVEMBER 27, 2017

A small user research email blast doesn’t need to be sent from your company’s email platform, and doesn’t need approval from the outbound team. It’s not a replacement for outbound user research, but often times speed matters more. Hack #3: Forget fancy email platforms?—?just just use bcc in your personal email.

User Testing 60

User Testing Research Software Product Research Customer Feedback 60

BrainMates

SEPTEMBER 4, 2023

Sales-led growth depends on the sales team doing outbound and product demos to acquire customers, business reviews and customer-success outreach for retention and sales deals to convert. Marketing and sales both have a more traditional funnel approach and generally a higher cost of acquisition. Do you need any help becoming product-led?

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

The Product Coalition

MAY 10, 2019

What is a user flow? User flows are for the visual learner. Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. Let’s rewind for a second though. Are any journeys ending in a crash?

Analytic Tools 74

Analytic Tools Customer Experience Customer Feedback Data Visualization 74

Userpilot

JUNE 29, 2023

It will let you personalize user experiences across different stages of the customer lifecycle and drive product adoption. It offers two-directional integration with HubSpot and improves your outbound prospecting performance. Slack, Unito, and Asana are the best for team collaboration and project management.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. Much like the name suggests, you won’t be proactively selling SaaS to users in the self-service model. The self-service model. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Sachin Rekhi

AUGUST 6, 2015

Strategic differentiation could be better data that you have access to, a simpler user experience, more sophisticated functionality, a cost advantage, or so many other elements of differentiate too numerous to list. Or to sell it through an outbound sales team? Do you expect to provide your solution self-serve online?

User Testing 118

User Testing Document Product Marketing Marketing 118

Intercom, Inc.

NOVEMBER 7, 2019

What we try to do is really think of how can we make a product that not only speaks to the finance team, but is made for the end user like you and I, Dee. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. There are a lot of great growth talks on YouTube which include topics relevant for product teams–customer growth is tied directly to product onboarding, features, and user experience: The five growth mindsets.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Intercom, Inc.

OCTOBER 13, 2022

The most powerful and configurable in the market with the best user experience, making it the easiest to learn and use, which we know is a big customer priority. Create different news feeds for different audiences, share content across many news feeds and reuse news in your outbound post messages as embedded content.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

MARCH 22, 2022

On your site, in product, in-app, on web, or on mobile, inbound and outbound – the messaging possibilities are endless. It delivers a next-generation product approach to technology and user experience. With Intercom, you can engage your customers at the right time, in the right channel, with the right message.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

SEPTEMBER 19, 2023

Product-led growth (PLG) flywheels are a framework for improving the product-led user experience by enhancing product usage instead of spending a fortune on marketing teams and sales-led growth. A product-led growth flywheel is a framework to drive SaaS growth through improvements in the user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Reporting Tools 105

Intercom, Inc.

JANUARY 19, 2021

But if we had looked a little closer, we would have seen that we were accumulating two distinct types of design debt in our product: user-experience debt and functional debt. User experience debt. Let’s take a closer look at both of them now. Which brings me back to my initial statement: “Moving fast makes you slow.”.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

DECEMBER 20, 2018

Sujan: Mailshake is an outbound sales tool. When even just one thing is working, that’s when it’s really time to buckle down and figure out what I think is core part of the conversion flow, which is the sales, the product, and the first user experience. There’s one I’m really interested in: Mailshake.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Intercom, Inc.

JULY 26, 2018

Simply set the time period that is right for your user experience when selecting the message channel. Increase engagement by sending relevant help articles to users in outbound messages. Our Article Inserter app makes it easier to share single articles in outbound messages or in the Messenger home screen.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Gainsight

OCTOBER 3, 2023

With this new partnership, dual users of Gainsight and HubSpot can now construct a full picture of customer sentiment and renewal likelihood, within a richer, more contextual understanding of user experiences and how accounts are trending. The result? The organization has a single, unified view of the customer journey.

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Outbound 59

Intercom, Inc.

JUNE 23, 2020

So like what Jane was saying there, it’s a better user experience, getting faster answers and a nice UI for the customers. It’s actually a better user experience to not have to wait. I think that shift we’ll see, thinking about support as being much more outbound rather than just an inbound experience.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

APRIL 7, 2024

SimilarWeb's dashboard contains metrics such as monthly visitors, geography, referring sites, social and search traffic that point to your inbound and outbound traffic, etc. Zendesk Explore is Zendesk's reporting feature , delivering premium insights into user experience. Website visitor tracking dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 31, 2023

They analyze user behavior and run A/B tests, making data-driven decisions to improve the user experience and increase conversion rates. Affiliate and referral programs: Expand your reach through word-of-mouth by implementing programs that incentivize current users or affiliates to refer new customers.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

AUGUST 14, 2023

A classic third-party data example is how Facebook gives advertisers access to users’ data, so they can be easily segmented and targeted. Now, as a product marketer, what first-party data strategy would help you improve the user experience? Let’s go over five ways to collect user data right from your product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

NOVEMBER 28, 2018

This is a complete solution for sales teams making outbound calls. Think of live chat as a sales tool that eliminates repetitive work and creates a better user experience for your leads. Alternative tools that we love.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Intercom, Inc.

JANUARY 11, 2023

There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound. On the one hand, I think it’s terrible from a user experience. You’re just adding more friction to the experience by adding questions.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Userpilot

MAY 24, 2019

It also means that your salespeople are caught up in demos when they could be doing some outbound work. The value you provide, and those Aha moments that your users experience all by themselves, can close deals far more effectively than even the best salespeople can. There’s really only three solutions to this problem.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Here are a few reasons why integrating Userpilot with other tools in your stack can help: Better user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Intercom, Inc.

JULY 9, 2020

Atlassian does not have an outbound sales team. The customer or user acquisition strategy is product-led and follows this concept of land and expand. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

eG Innovations

NOVEMBER 19, 2021

The wrong EC2 choice could adversely impact business and user experience. You can permit access to the internal sites of your choice by funneling outbound traffic from a WorkSpace through a web filter. You can deploy and manage your own cluster of EC2 instances for running the containers.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59