Userpilot

JULY 27, 2023

Chief Technical Officer The CTO is responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. The company needs a high percentage of this metric to stay competitive.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Intercom, Inc.

JANUARY 31, 2023

Our beta customers have been particularly excited about the Summarize feature over the last few weeks: “The AI Inbox summarization feature is great for catching up on conversations my colleagues have had with users, and also for quickly entering a summary into our bug tracking system. Great stuff!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Modus Create

MAY 28, 2024

Interestingly, smaller companies cited AI as a greater focus area than their larger counterparts with 10,000+ employees, which were more heavily focused on initiatives like cloud migration, user experience, and modernizing their customer-facing products. Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Intercom, Inc.

NOVEMBER 24, 2020

We put a lot of emphasis on the user experience and trying to make the onboarding as easy as possible and not time-consuming or complicated,” Chris says. At Klaus, customer support begins directly within the platform. “We

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Modus Create

APRIL 10, 2024

Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the seventh episode, we bring you Larry Fitzpatrick , Executive Vice President and CTO of OneMain Financial.

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CTO Generative AI Technical Review Software Review 64

Mind the Product

AUGUST 2, 2019

We often think of our biggest blockers being external: a crazy CEO, recalcitrant CTO, surly engineers, or designers who just won’t do what we want them to. We have to have broad knowledge across business, technology, and user experience, and daily are working with people who are experts in their domains.

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CTO Coach CTO Customer Experience Presentation 110

The Product Coalition

SEPTEMBER 29, 2020

You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO. When talking to your UX designer , remember that they care more deeply about the user experience than how many pitches the sales team makes.

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Product Management Product Manager Data Visualization Weak Development Team 183

People-First Product Leadership

APRIL 24, 2024

Dharmesh Shah, the co-founder/CTO of Hubspot shared on Lenny’s podcast , company culture is a product. In a similar manner to designing a user experience for AI, the goal is not to eliminate unpredictable dialogue because, well, we’re human. Another path is to to reflect on your company culture.

CTO Coach 59

CTO Coach Data Visualization Customer Experience Research Software 59

Mixpanel

FEBRUARY 16, 2024

And not only did that call allow our team to build a better user experience for the specific workflow in question, but it further solidified our understanding of the data engineer persona, fueling our first-principles instincts for future prioritization and shaping. It was a lightbulb moment.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Gainsight

OCTOBER 26, 2020

As Gainsight PX CTO Mickey Alon discussed with Carlos Gonzales Villaumbrosia, Founder & CEO of Product School and author of The Product Book , the solution isn’t complicated—it’s product-led growth. Sprites were difficult to see. Bosses were merciless, and it led to a lot of thrown controllers and frozen friendships.

Analytic Tools 52

Analytic Tools CTO Customer Experience Data Visualization 52

Amplitude

APRIL 21, 2020

Amplitude is the powerful engine of user behavioral data that will show you how all of your data systems impact user experience and lifetime value. Derek Watson, CTO of TWG. From there, you can see how account and user behaviors drive pipeline progression and net retention.

Data Visualization 99

Data Visualization Analytic Tools Customer Experience Customer Feedback 99

Amplitude

SEPTEMBER 11, 2018

I learned about company values from Jeffrey, the chief architect; the company’s mission from Spenser, the CEO; product strategy with Justin, the VP of product; and engineering architecture with Curtis, the CTO. My team’s focus area is the new-user experience, for example.

Engineering 75

Engineering Feedback Software Analytic Tools Customer Experience 75

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Liam Geraghty: Will Larson is the CTO of Calm , the mindfulness app. Zanade Mann , founder of Black Women’s Business Collective. Janeen Uzzell , COO for Wikimedia Foundation. Farhan Virji , Vice President of Customer Happiness at Later.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

JANUARY 29, 2020

With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Intercom, Inc.

APRIL 19, 2018

We need to make sure the vast majority of our engineering time is spent building things that provide unique value and a great user experience for our customers – helping them solve the problems that they face. Geoffrey: A lot of this is about choosing standard, or maybe even “boring” technologies.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

The Product Coalition

AUGUST 8, 2018

It’s a fairly typical organization with product managers and designers and user researchers. Engineering reports to our fabulous CTO. What’s a bit unusual is that the product team at WW is also responsible for the experience in the meeting rooms. My team is responsible for those digital tools. This is new for us.

Reporting Tools 60

Reporting Tools Research Software User Testing Onboarding KPIs 60

The Product Coalition

JUNE 17, 2019

by Sergey Kizayn, CTO, Intetics. You’ve had a successful launch and are growing your user base. This is also the time you’ll want to grow your development staff, not only to handle upgrades and new features but also to provide the best user experience possible at this crucial time.

Startups 60

Startups User Testing Reporting Tools Fractional CTO 60

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

JULY 6, 2021

As a result, I got these 5 steps from Cristian Vitales, the CTO and Co-founder of FindThatLead. Instead, the best option is to have a fast loading time. To find best practices for improving load time, I asked the SaaS community for advice. Minify all Javascript and CSS files. You can use different strategies for that like uglifyJs or Terser.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

Hutwork

MARCH 9, 2018

13 The Quintessential Guide for Building an Unforgettable First-Time User Experience. Hackernoon published Wayne Chang’s seminal article on user experience. Melissa Perri , CEO of Produx Labs and Product Institute , learned the difference between a strategy and a plan the hard way—bumping heads with her CTO.

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Article Feedback Software Research Software User Testing 82

Bain Public

MAY 29, 2020

This means deciding what features to develop, when to improve them and how to get users involved. Blaise Transit increases the cost-efficiency and user experience for multi-passenger vehicle fleet operators by optimizing it around their user's needs. Are you a product manager? Startup founder? Blaise Transit.

CTO Coach 52

CTO Coach Research Software Startups Feedback Software 52

Izenda

APRIL 29, 2019

If a product manager is fixated on a feature because it fixes their own pain points, for example, they may favor it when it doesn’t necessarily benefit the primary user. If the CEO or CTO is hands-on, as expected in most startups, the product manager may take on more of a support role and flesh out ideas. Self-Management.

User Testing 53

User Testing CTO Coach Product Management Product Manager 53

Crafty CTO

APRIL 23, 2024

Yikes—imagine conversations with end users that begin “OK, first, open a terminal, then run this command …”—not the user experience we’re going for. SMSM has one significant drawback: targeted at dev and devops folks, it is configured and run through the AWS command line interface.

Data Visualization 40

Data Visualization Weak Development Team ChatGPT Customer Experience 40

Roman Pichler

MARCH 12, 2024

Without the strategy, it’s virtually impossible to determine the right features and user experience: If we don’t understand who the users are and which problem the product should solve, how can we then identify the right functionality and capture the right user stories?

Research Software 280

Research Software Technology Strategy Artificial Inteligence 280

Usersnap

SEPTEMBER 29, 2022

You need to collect customer feedback , prioritize roadmaps , and ship features and products that offer a brilliant user experience. The longer you can keep your users, the more money they bring to your growth, and the less goes to your competitors. The SaaSy waters, as they’re sometimes (never) called, can get murky.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Mind the Product

SEPTEMBER 17, 2018

Before the Cloud, software had to be sold into a central decision maker – a CIO or CTO – and then rolled out across the company’s desktop-user base. Rate of growth is vital and you only get one chance to impress the first user. The CIO or CTO may not be the budget holder, but they may control the purchasing decision.

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User Testing Customer Experience Customer Feedback Onboarding KPIs 121

Intercom, Inc.

AUGUST 15, 2018

From a user experience perspective, Reddit hadn’t been updated for about eight to 10 years, and it’s well known for being a site that was anchored in the past. The challenge, though, is that meant new users to the site were having a bad experience.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Crafty CTO

JUNE 9, 2024

That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs. There’s a catch, though: lightning-fast user experiences can’t happen if the data’s slow.

Data Visualization 52

Data Visualization Dashboard Framework Reporting Tools 52

Bain Public

DECEMBER 19, 2022

Built on pillars of sustainability, innovation and inclusion, Blaise Transit improves and optimizes the user experience for multi-passenger vehicles fleet operators. As a smart Mobility start-up, they developed solutions to optimise and revolutionize public transport systems and services.

Fractional CTO 52

Fractional CTO CTO Coach Transportation Customer Experience 52

Userzoom

MAY 10, 2017

For executives and user experience professionals. As mentioned in an earlier post on my blog, for at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models. And of course, a model like this has to resonate with UX professionals as well.

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UX Research Software Fractional CTO User Testing 48

eG Innovations

APRIL 22, 2021

Here, at eG Innovations, we offer a wealth of monitoring and simulation tools to allow you to monitor what real users are experiencing when accessing Microsoft WVD. You can also use our tools to benchmark user experience when using different configurations for WVD. Ryan Mangan, CTO at Systech IT Solutions. Article / Blog.

Reporting Tools 52

Reporting Tools Fractional CTO Data Visualization Technical Review 52

Mironov Consulting

SEPTEMBER 14, 2020

I’m specifically excluding roles that are primarily development management: VP Engineering, CTO, CIO, Director of Development, Engineering Manager, Project Office, or Agile Transformation Leader. Here’s what I’ve seen when we put a non-product subject expert in as Head of Product: They focus on power users and complex new features.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

Atomic Spin PM

JANUARY 7, 2019

Instead, focus on a smaller set of functions, and use human-centered design principles to create a great user experience. At Atomic, we do this by: Data-gathering with your team and interviewing future software users Making and testing several levels of prototypes.

Feedback Software 40

Feedback Software User Testing Software Review Customer Experience 40

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio. Award-winning global user experience design company.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Gainsight

JULY 1, 2022

Chief Technology Officer of PX, Gainsight. Product experience platforms are designed to collect product usage data and unify it with customer experience data, while making it triggerable for in-product engagement.”. Mickey Alon. Key Findings. 36% of respondents use product usage data to predict churn.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Mind the Product

MAY 16, 2019

Delight — provide the best user experience and put a bit of extra work in to make your users feel special. I just type in my interests and your algorithm provides the most popular titles instantaneously. And the community on the platform is awesome. Landed my dream job by using your networking feature!! That’s it.

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Software Review Development Research Software User Testing 150

The Product Coalition

NOVEMBER 7, 2019

Simply put, the CTO must choose between (1) staffing an in-house team, and (2) outsourcing the work to an external team. With a plain outsourcing vendor, there are no user experience guarantees unless you specified them up front. When setting up a new team, the person responsible for the technical implementation?—?the

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Technical Review Feedback Software Fractional CTO Weak Development Team 60