Remove Customer Communications Remove Data Visualization Remove Naming Remove Outbound
article thumbnail

In-context or out of touch: The future of online customer service

Intercom, Inc.

Efficient, personal support is the name of the game when it comes to closing this gap. Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service. Why is providing support in context the future of customer service?

article thumbnail

Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

Userpilot

You can collect NPS data in various ways. One of them is to survey customers. You can use Intercom to create such surveys code free and get NPS feedback from your customers. When creating a survey, make sure it visually matches the theme of your company. These customers are likely to rate you somewhere between 0 to 6.