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In-context or out of touch: The future of online customer service

Intercom, Inc.

AUGUST 16, 2022

When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations. Efficient, personal support is the name of the game when it comes to closing this gap.

Data Visualization 118
Data Visualization User Friction Customer Experience Customer Communications 118
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Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

Userpilot

MAY 2, 2022

So, either you’re targeting the wrong customer segments, or your product needs to be improved. Intercom is a Customer Communications Platform that focuses on delivering customer solutions that range from user onboarding (product tours), chatbots for engagement, and customer support.

Feedback Software 98
Feedback Software Product Research Data Visualization Reporting Tools 98
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