Customer Communications, Naming, Outbound and Product Research

Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

Userpilot

MAY 2, 2022

NPS surveys offer one way to calculate your company’s NPS score, measure user sentiment , and understand how likely your users are to recommend your product to their friends. A high NPS score means more satisfied customers and low churn rates. One of them is to survey customers. We call them detractors.

Feedback Software

Feedback Software Product Research Data Visualization Reporting Tools

In-context or out of touch: The future of online customer service

Intercom, Inc.

AUGUST 16, 2022

When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations. Efficient, personal support is the name of the game when it comes to closing this gap.

Data Visualization

Data Visualization User Friction Customer Experience Customer Communications

Product Management Today

Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

In-context or out of touch: The future of online customer service

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