Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Book a demo to give it a try.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. Personalized customer experiences.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Customer Experience 96

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How can you use AI in customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Download the 2020 Mobile App Engagement Benchmark Report. This is our fifth consecutive year conducting this research.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

JUNE 22, 2022

The first one provides tips, and guides throughout the entire customer journey, and the latter one focuses on self-service and on-demand help. In-app help is an effective way for customer onboarding , and it has a lot of benefits. There is no need to switch between tools. What is in-app help? What is in-app support?

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Usersnap

AUGUST 31, 2019

First, it asks the user to rate the feature with a radio point system, then there’s an optional text area to leave comments and suggestions. It is interesting to see how Google plays the game of proactive customer feedback. Facebook is collecting customer feedback in multiple touchpoints and via different formats. Confluence.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 96

Research Software Analytic Tools Feedback Software Data Visualization 96

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 67

Data Visualization Reporting Tools Analytic Tools Research Software 67

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Be personal.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

FEBRUARY 4, 2023

You should pay just as much attention to your freemium users since they can turn into paying customers when you optimize their customer experience. What is a “wow” experience in customer service? WOW experiences occur when the customer experience exceeds user expectations. Userpilot’s self-service knowledge base.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Gainsight

FEBRUARY 12, 2019

Over the past few years, we’ve started to see thought leadership on the unique relationship between Product Management and Customer Success. Most recently, it culminated with Gainsight’s rollout of the PX Product Experience Platform. Every user has to go through it to get access to your platform. User Registration.

Research Software 45

Research Software User Testing Customer Experience Reporting Tools 45

Usersnap

MARCH 6, 2019

This is especially true for websites and other digital services. As service and product providers, we need to adhere to one maxim: ‘The customer is always right’. Most people are accustomed to chat boxes so there is no risk of intimidating the customers. Customers are accustomed to chat boxes. Source: J.D.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. Userpilot is an alternative product adoption platform with better analytics and feedback features. What is WalkMe digital adoption platform?

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Feedback Software 95

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. Book a demo to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Book a demo to learn more! Try the best one now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 26, 2023

Digital customer engagement describes the process of interacting with prospects (potential customers) and users (existing customers) through digital channels such as social media, email, and in-app messaging. Self-service software can also reduce support costs, staff attrition, and queue times.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Book a demo to learn more. Try the best one today!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 2, 2022

Net Promoter Score (NPS) is a standardized metric for measuring customer satisfaction. It measures how likely your users are to recommend your product or service to a friend on a 0-10 scale. Unhappy customers are unlikely to recommend your product or service to others. We call them detractors. What is Intercom used for?

Feedback Software 95

Feedback Software Product Research Data Visualization Reporting Tools 95

Userpilot

JULY 25, 2019

Archimedes had found the solution to something which had troubled him for a while. moment is the moment a user realizes value in the product, or is convinced that it will be a solution for a specific pain they have. Facebook is a platform designed for sharing things with friends. Your product is the solution. “ Aha!

Analytic Tools 99

Analytic Tools Feedback Software Reporting Tools Customer Communications 99

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52