Intercom, Inc.
DECEMBER 21, 2021
“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. We hit a huge milestone as our ARR grew well past $200M. Thoughts on innovation.
Intercom, Inc.
DECEMBER 21, 2020
We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. We all know that customer expectations are higher than ever – increasing pressure on support teams to provide a great customer experience, while remaining efficient and not burning out.
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UX Studio
OCTOBER 11, 2022
Did you know that customers pay 4.5x more if they receive a positive customer experience (CX)? Furthermore, companies that provide great customer experiences grow 5x faster and bring in 5.7x It’s no longer an option to offer your customers mediocre digital customer experience. healthcare (78%), .
Userpilot
MAY 17, 2023
With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. The golden rule of conversational UX is to always keep the dialogue natural. What is conversational UX?
Gainsight
MARCH 31, 2020
If you needed to get important information to your users, it was likely buried under all of these communications. In this guide for healthcare products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to your end users when time is of the essence.
The Product Coalition
SEPTEMBER 9, 2021
We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. from healthcare to financial services, to every industry in between. We did this fully remote?—?in Be clear, but don’t be rigid.
Intercom, Inc.
APRIL 29, 2020
I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time.
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