Remove Customer Communications Remove Inbound Remove Leadership Remove Meeting
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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Delivering an exceptional customer experience is business-critical – and that means that there’s no going back to the outdated, inefficient customer support channels of old. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Sound familiar?

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The Activities of a Strategic Product Manager

ProductPlan

As a PM, you can’t passively wait for the promise of a rare meeting-free Friday afternoon to catch up on months’ worth of essential strategic activities. You must elevate these business-critical strategic components of your product leadership role into your schedule on a regular–even daily–basis. Customer interviews.