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Building a sales team in a high-growth environment

Intercom, Inc.

Whether you’re bringing on your tenth or hundredth salesperson, you need to discuss the “must-haves” with your leadership team. No matter what stage your buyers are at, your sales team needs to be able to meet them there. Step 1: Create a scalable hiring profile that reflects your company’s values. Start with your non-negotiables.

Inbound 160
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Leading your support team through a crisis

Intercom, Inc.

That sense of safety must come from the top – directly from your leadership team. Kaitlin says: “I recently held an impromptu all-hands meeting where we got our team of 80 people on a call for 20 minutes. The outbreak has also resulted in 42% of support leaders believing they will not meet their goals this month.

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License to sell: 5 strategies to hit your sales quota

Intercom, Inc.

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. It happens for a multitude of reasons — loss of budget for the project, change of leadership, better competitive offering.

Inbound 157
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How Digital Customer Education Can Win You More Business

Gainsight

HubSpot shot to fame due largely to its laser focus on inbound marketing. Thought Leadership Think of any well-established company. Thought leadership can help raise your company’s profile and increase brand—and product—awareness. Apple, for example, sets itself apart with an easy-to-use UI. What do they have in common?

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How to Give Your Product Managers Negative Feedback (Part 1)

The Product Coalition

Or how working on outbound product management would make them better inbound product managers. If needed, give them a day or two to think about everything you talked about before putting it into action, but make sure you meet again shortly after to discuss these next steps. although that’s what the job requires.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Sound familiar? The results speak for themselves.

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The Activities of a Strategic Product Manager

ProductPlan

As a PM, you can’t passively wait for the promise of a rare meeting-free Friday afternoon to catch up on months’ worth of essential strategic activities. You must elevate these business-critical strategic components of your product leadership role into your schedule on a regular–even daily–basis. Product planning.