Gainsight

JANUARY 8, 2019

Pulse tracks offer cutting-edge best practices, thought leadership, and real-life case studies and use cases. INBOUND | September 3-6, Boston, MA. INBOUND, hosted by Hubspot, brings together over 24,000 marketing, sales, and customer success professionals to share and discover new ways to delight customers. Event Website.

Events 45

Events Inbound Data Visualization B2B 45

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. I’m the Chief Revenue Officer and I’m Chief Strategy Officer here at Dialpad.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. A well defined sales strategy is your path to meaningful, sustainable growth. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Thought leadership guest posting. Newsletters.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Pragmatic Marketing

MAY 23, 2017

It brings to mind strong leadership skills, influence and accountability, all key traits of successful product managers. Their weaknesses tend to be on the business side and include market and customer research, marketing communication, finance and business strategy. And is it a helpful analogy? So, should we do away with this analogy?

Product Research 70

Product Research Product Management Product Manager Research Software 70

Oren Steinberg

MARCH 7, 2017

Startups can sell into large corporations by focusing on these 10 simple strategies ( based on my own experiences ): 1. By positioning yourself as the expert in the field, and by writing quality content on the subject matter, you can get the big corporate attention via inbound marketing. corporations? Be THE expert in your field.

Reporting Tools 40

Reporting Tools User Testing Customer Experience Feedback Software 40

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. ” These team leads are critical for ensuring on-the-ground support for team members and keeping leadership apprised of issues that need to be addressed globally.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Pragmatic Marketing

OCTOBER 11, 2019

I really like to get involved in, you know, team meetings and trainings and that sort of stuff and talk to the sales and service teams too but yeah, usually we kind of supply them with that information and then they bring those out to the sales and service team. And that's smart. So we supplied them with that information.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

I really like to get involved in, you know, team meetings and trainings and that sort of stuff and talk to the sales and service teams too but yeah, usually we kind of supply them with that information and then they bring those out to the sales and service team. And that's smart. So we supplied them with that information.

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

JANUARY 16, 2019

This is not to say that bottom-up adoption is bad strategy; quite the opposite. If you can raise a ton of capital, it’s one strategy for winning and crushing the competition. Mark is the Chief Revenue Officer at Hubspot, a company that has created tremendous success by perfecting the inbound marketing plus sales model.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Pragmatic Marketing

NOVEMBER 9, 2009

Product owners can close the gap between a product manager’s inbound role (that is, understanding the needs of the marketplace) and the development team’s need for product direction (that is, understanding the detail of personas and their problems). Spotting fundamental flaws. Adding new features without pricing them.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Intercom, Inc.

SEPTEMBER 8, 2021

Throughout my time there, a little over six years, I went from being the top-performing account executive globally to moving into leadership to help build out our mid-market team out of the West Coast. He came in when Slack was at around 50 million ARR, and he really helped build out the leadership team and helped us scale to over a billion.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Business of Software Conference

NOVEMBER 19, 2019

We also drove a huge amount of inbound. The last thing that a board member wants to do when they turn up to a board meeting is learn something… surprising right?! If you drop anything in a meeting you’re going to get ripped apart there. And that really is an ethos for a leadership style that you want.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

APRIL 9, 2020

There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. And in some cases this is good news, but in others it’s not.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. We asked 1200+ customer support leaders about their experiences, and lo and behold, customer expectations are higher than ever, and support teams face even more pressure to meet them.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

SEPTEMBER 20, 2018

We recorded a free-flowing conversation for the podcast, where we flipped the script and interviewed each other about everything from how to stay relevant in marketing to strategies for digging into tricky metrics. My entry into startups was timed really well for the emergence of inbound and content marketing as marketing tactics.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99