Userpilot

NOVEMBER 3, 2022

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 94

Analytic Tools Feedback Software Customer Communications Data Visualization 94

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Efficiently scale your messaging with new additions to Series. Split test messaging flows to find the optimal path.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Intercom, Inc.

JUNE 1, 2018

With the new GDPR regulations having come in to effect on May 25th, everybody was getting inundated with emails, asking you to allow companies to keep in touch with you or telling you that they’ve updated their privacy policy. The ability to stress Intercom to the point of breaking, without customer impact, is the ideal.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

Userpilot

MARCH 29, 2022

The consumer demands better products and better experiences from the tools and products they use. There was a time when software took ages to develop, market, and put to use. There was a time when software took ages to develop, market, and put to use. Now, the software is developed, introduced, and championed by individuals.

Feedback Software 92

Feedback Software Onboarding KPIs User Testing Strategy 92

The Product Coalition

FEBRUARY 11, 2021

User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow. Word of mouth is a powerful thing, and a bad customer service experience can ruin a customer relationship for life.

Data Visualization 89

Data Visualization User Testing Customer Experience Customer Feedback 89

Gainsight

MAY 3, 2020

Efficient and Scalable Communication. Effective customer communication is critical now as your message needs to be both sensitive to their current situation and highly relevant as your customers triage their business. There isn’t a better or more efficient sales and retention tool than that! .

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59