Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. The ability to stress Intercom to the point of breaking, without customer impact, is the ideal. We knew this was a bad customer experience.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. As the year went on, we continued to build on these features, releasing powerful updates to make them work harder for you – based directly on your feedback.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

The Product Coalition

FEBRUARY 11, 2021

Most of the advice you’ll see in relation to building great digital products focuses on how to retain users. User/customer retention is often the lifeblood of a business, especially in the software spaces. If your product or service cannot keep the customers it attracts, it cannot grow.

Data Visualization 89

Data Visualization User Testing Customer Experience Customer Feedback 89

Gainsight

MAY 3, 2020

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. In-App Guides/Survey. Traditional Factors.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59