Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them
Alchemer Mobile
FEBRUARY 20, 2020
After one bad experience, it’s easier for most customers to leave silently rather than providing feedback when they aren’t asked for it. Our research shows that 96 percent of dissatisfied customers won’t complain directly to the company. It’s much easier for them to simply uninstall your app and move on to the next alternative.
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