Userpilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Tableau – the best digital data visualization tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Tableau – the best digital data visualization tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 23, 2023

TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. Product analysts research to find market trends, collect and analyze data, track and assess product performance , understand product requirements, and report insights to stakeholders.

Data Visualization 88

Data Visualization Reporting Tools Analytic Tools Research Software 88

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Intercom, Inc.

AUGUST 13, 2020

We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. These new features have supercharged our team’s efficiency while preserving our customer experience.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

APRIL 25, 2024

It helps businesses gain broad insights when specific information is unknown. If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! Exploratory research is one of the initial steps in the marketing research process.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Centercode

MARCH 18, 2021

But when it’s contextualized and organized effectively, the second half of the solution — mining insights you can use to improve your product and increase success — is easy to do. What happens next — going from data to insights to action — is really where the value of collecting all that data lies. First, you need structure.

User Testing 98

User Testing Data Visualization Customer Feedback Product Research 98

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Qualtrics is great customer feedback software for collecting, managing, and acting on feedback data.

Feedback Software 19

Feedback Software Data Visualization Customer Feedback Analytic Tools 19

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Reporting Tools 94

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. Finally, act on the insights.

Analytic Tools 99

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 99

NextBigWhat

NOVEMBER 20, 2022

2 – Tableau. Tableau is a prominent data analytics and business intelligence solution for data visualization. It simplifies raw data, dashboards, workbooks, & maps. This makes the data accessible to everyone, allowing data analysts to share their insights and recommendations. 2 – Tableau.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. In this article, we’ve compiled 15 of the best behavior analytics tools for tracking user activity! Hotjar is the best user session analytics software.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Embedded Analytics 94

The Product Coalition

MAY 20, 2020

Good data visualization helps you to unlock new insights, monitor your KPIs, understand user behaviour, and effectively communicate data with non-tech teammates. While some platforms are quite flexible, many are designed for handling lots of information and have a heavy IT setup, or they’re designed for user entered data.

Data Visualization 85

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 85

Atlassian

APRIL 6, 2022

Organizations and teams have had to move from in-office to remote to hybrid work fluidly while producing the right outcomes for their customers, investors, and employees. In the past, we’ve provided contextual data and in-product dashboards to help teams get such insights. All this has not been easy.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Research Software 72

ProductPlan

FEBRUARY 8, 2022

Inability to process and learn from the flood of customer feedback and data pouring in. While product management focuses on the customer, the product operations manager’s customer is the product team. For example, product managers must translate customer insights and prioritize them in the product roadmap.

Data Visualization 94

Data Visualization Reporting Tools Feedback Software Analytic Tools 94

Gainsight

APRIL 8, 2021

We are our own harshest critics, and I love giving the product team feedback as I run the Gainsight platform for Gainsight. . This product enhancement streamlines the end-user experience, surfaces insights that customer-facing teams need in reports and dashboards, all with the end goal of driving greater adoption and retention. .

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. And for on-the-fly, deep analysis of user behavior metrics that PMs care about, such as engagement, retention, and conversion, these tools often fall short.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

Gainsight

MAY 13, 2020

The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Efficiency and how to do more with less.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

Centercode

AUGUST 7, 2020

You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. So how do you, a resource-strapped beta team, reduce the costs of customer testing without sacrificing thoroughness or compromising the quality of your product?

User Testing 78

User Testing Product Research Reporting Tools Testing 78

ProductPlan

MAY 17, 2022

Not only are they power users of these enabling technologies, but they typically wield a lot of influence when determining which types of tools—and specific products—appear in and remain part of the product stack. User Tracking and Analysis Tools. User Tracking and Analysis Tools. Portfolio Management Tools.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Revulytics

APRIL 17, 2019

Most software companies want to know more about how their customers and trial users are engaging with their software. Increasingly, they realize raw data isn’t enough: they need actionable insights for optimizing product development, increasing adoption, and growing sales. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Amplitude

SEPTEMBER 25, 2019

So he adapted his role – expanding into more of a bridge between insights, corporate strategy, and product strategy. I was creating a lot of dashboards, doing a lot of analytics - almost like an internal consulting role. On one hand, you’ve got the tactical aspect that would include something like dashboarding.

Data Visualization 58

Data Visualization Customer Feedback Strategy Dashboard 58

Gainsight

MAY 14, 2020

These game-changing speakers shed light on how they are using Gainsight to structure their Customer Success organizations, use data to drive processes, solve customer problems, and deliver results for their customers. PTC talked us through customer success transformation as a marathon to win the race against churn.

Data Visualization 52

Data Visualization Feedback Software Customer Feedback User Testing 52

Centercode

FEBRUARY 26, 2019

That’s because when it comes to successful Customer Validation, your processes and tools go hand in hand. If there’s one thing customer testing professionals need more of, it’s time. Done manually, tasks like user scoring, issue tracking, and feedback triage become massive time sinks. User Scoring.

Data Visualization 65

Data Visualization Feedback Software Analytic Tools Reporting Tools 65

Amplitude

JANUARY 13, 2021

Users have to stick around for a while so the app can learn their likes, dislikes, deal-breakers, and other information to help locate a compatible match. . The more questions we ask, the more information we receive, and the better we can pair users with someone else. Creating the Perfect Data Stack . BI and Amplitude: Better Together.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Gainsight

JUNE 17, 2020

Today I’m chatting with Lorna Henri , a customer success trailblazer and Global Vice President of CS, TAM, and Support at Mapbox. Nick: I think that might explain how you ended up in customer success! Lorna: Mapbox had grown to a certain level and was starting to attract and sell to larger and larger customers.

Technical Review 52

Technical Review Data Visualization Reporting Tools Customer Experience 52

Userpilot

DECEMBER 5, 2023

Knowing how well your products and campaigns perform can give you the most vital insights needed to guide your business. The best performance reporting tools should have data collection, custom reports, data sharing, and no-code capabilities as features at a minimum. Customized reports. Data sharing abilities.

Data Visualization 88

Data Visualization Reporting Tools Analytic Tools Customer Feedback 88

Reveal

AUGUST 17, 2022

Among all embedded analytics products on the market, Tableau is certainly one of the most popular BI tools for analyzing, visualizing, and working with data. Tableau has been helping businesses to transform raw data into valuable insights for more than 16 years. The Pros of Tableau Embedded Analytics.

Embedded Analytics 59

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 59

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Reveal

DECEMBER 1, 2021

With its robust capabilities to expand your business, add value to your customers, and ultimately grow your profits, embedded analytics solutions are becoming essential for businesses that want to be able to survive in the market. Instead, users can look at key business data in context increasing their productivity and efficiency.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Mixpanel

FEBRUARY 17, 2022

When it comes to the four pillars of product analytics maturity , collaboration is the part we on Mixpanel’s Customer Success team are asked about the most: “How can we improve our collaboration?” Self-serve insights. Although, complex analysis does not need to be completely separate from self-serve insights.

Data Visualization 59

Data Visualization Customer Feedback Analytic Tools User Testing 59

Userpilot

DECEMBER 21, 2023

Did you know that one of the biggest contributors to SaaS companies’ revenue comes from existing customers? This means cultivating customer loyalty is just as important as attracting new customers. Having the right tools to improve customer retention is vital for your company’s longevity and growth.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

NOVEMBER 28, 2018

Most sales tools are either a CRM (Customer Relationship Management) or CRM enhancers – they add a specialized functionality to your existing CRM, or they feed data into it. The six most common categories that sales tools fall under are: Customer relationship management (CRM). Customer relationship management (CRM) tools.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

MAY 22, 2023

Tracking cross-platform analytics is essential for product teams to see a complete view of customer behavior. TL;DR Cross-platform analytics is the activity of tracking and analyzing user behavior across multiple platforms or devices. Tools like Google Analytics or Amplitude allow you to track user behavior across all platforms.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88