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SaaS Customer Support Best Practices and Examples

Userpilot

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

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Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools

Intercom, Inc.

Daniel Scrivner believes the answer lies in asynchronous tools that allow people to get their work done without bottlenecks: send off a product at the close of play, get feedback overnight, apply revisions, and ship the next day. What seminars could I go to? How do you differentiate yourself from the other companies?

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How Mobile Market Industry Leader Adjust Became a Japanese Success Story

freshtrax

He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad. Integration is key.

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Product Management Courses: Top 6 Platforms

The Product Coalition

But when you work 40+ hours per week, it is difficult to visit seminars, colleges courses or other further education programs. Prices start at $400/user/year. What differentiates the Product School from other product manager training programs is that all “instructors are active product managers at top technology companies.