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Built for you: Behind conversation topics and custom reports

Intercom, Inc.

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success.

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Differentiation continues to be elusive in the Business Intelligence & Analytics market

Messages that Matter

The solution to the lack of differentiation problem is relatively straightforward. Just check out the competitive map (Figure 1) below as one piece of the solution. Eight have “insights” positions. Perplexing me further, as of early March 2024, “insights” is how seven BI vendors were positioned. What is a position?

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Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.