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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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How to Leverage AI in SaaS? (+Best Tools)

Userpilot

AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. AI-powered product localization makes it more accessible and user-friendly across global markets. AI analytics are coming soon.

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PLG for Enterprise: Best Practices for Scalable Business Growth

Userpilot

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support.

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Fintech Customer Experience: How to Measure and Improve It [+ Tools]

Userpilot

Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. Want to improve your fintech customer experience? Try Userpilot and book a demo today! What is the fintech customer experience?

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Customer Experience Analytics: 5 Steps To Conduct a CX Analysis [Best Tools Included]

Userpilot

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. What is in-app feedback?

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Intercom Surveys In-Depth Review + Better Alternative

Userpilot

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights.