The Product Coalition

JANUARY 11, 2023

Since a Product Manager emphasized user experience, I start to understand user experience through design, other than immersing myself in a self-project with design and I came to realize that as a PM, it is not necessary to be proficient in design , but it is beneficial to have a basic understanding of it.

Feedback Software 145

Feedback Software Research Software User Testing Customer Feedback 145

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. Customer Satisfaction. The big WHY. What’s the Pay Off?

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. Put user-friendliness first: Don’t get too creative and complicate the UX design. Feedback option.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

AUGUST 25, 2024

TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Product support specialists utilize various tools to enhance their efficiency.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 28, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

JANUARY 26, 2024

In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned. In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them.

User Testing 144

User Testing Product Research Research Software Data Visualization 144