Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements.

Feedback Software 90

Feedback Software Analytic Tools Reporting Tools Data Visualization 90

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

MARCH 25, 2024

Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value. Use checklists to guide users toward key actions within your app. Reduce churn with proactive customer service. Monitor product engagement to identify at-risk customers.

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User Testing Customer Experience Data Visualization Customer Feedback 82