Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Enter the product webinar – a virtual seminar for showcasing a product or addressing a need.

Feedback Software 74

Feedback Software Analytic Tools Customer Feedback Customer Experience 74

Userpilot

MARCH 25, 2024

Therefore, understanding customer attrition and taking steps to reduce customer churn has plenty of advantages, including: Improved customer loyalty : Reducing churn fosters positive customer experiences, which promotes customer loyalty. Userpilot’s survey template library.

User Testing 78

User Testing Customer Experience Data Visualization Customer Feedback 78

Userpilot

NOVEMBER 24, 2022

A full-blown SaaS knowledge base is the best way to reduce support ticket volume since it makes information readily available to all users. Since investing in customer education initiatives will increase customer satisfaction, it should come as no surprise that it’ll have a direct impact on your bottom line.

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86