Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
Intercom, Inc.
APRIL 7, 2020
As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. Inbound volume is spiking for half of support teams. Their SVP of Customer Experience Margaret K?
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