Intercom, Inc.

AUGUST 26, 2020

With a focus on ROI, nearly a third (30%) plan to measure their team’s impact on customer retention. Below we dive into each of the five key trends from our research. What’s more, support teams who use chatbots are 27% more likely than those who don’t to say they’re able to meet increasing customer expectations.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 93

Feedback Software Research Software Analytic Tools Product Research 93

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. What are marketing surveys?

Data Visualization 78

Data Visualization Product Research Research Software Analytic Tools 78

Userpilot

JANUARY 28, 2024

Create user onboarding flows code-free. So, what’s the best time to trigger market research surveys? While the obvious answer is during product development , you can also do it at regular intervals to keep track of customer preferences. Market research survey. How large is your company?

User Testing 75

User Testing Customer Feedback Product Research Feedback Software 75

Userpilot

DECEMBER 7, 2023

Data is the backbone of modern marketing. TL;DR Data-driven insights are the conclusions reached from analyzing raw data and identifying the patterns and trends in them. TL;DR Data-driven insights are the conclusions reached from analyzing raw data and identifying the patterns and trends in them. What are data-driven insights?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

Userpilot

OCTOBER 17, 2023

Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

SEPTEMBER 20, 2023

Key responsibilities include setting out a clear product vision , building a product roadmap, organizing releases , and conducting continuous market research and analysis. Conduct user and market research to identify unmet needs. Product managers define product releases with the help of the product marketing team.

Reporting Tools 98

Reporting Tools Customer Experience User Testing Research Software 98

Usersnap

DECEMBER 19, 2023

Versatility in Product Management Understanding User Satisfaction Assessing Usability Determining Feature Preferences Aligning with Market Trends Gathering Targeted Feedback for Iterations 5. It’s a Swiss Army knife capable of revealing trends, patterns, and user insights.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. That’s because a big part of the role involves collecting and analyzing market and consumer data to guide product development.

Data Visualization 96

Data Visualization User Testing Research Software Feedback Software 96

Userpilot

APRIL 18, 2023

We’ll look at demographic, market research, and customer satisfaction survey questions, among others. Market research survey questions Market research questions help you learn more about your customer base. In-app market research survey. an email marketing tool)?

Customer Feedback 89

Customer Feedback Data Visualization Product Research User Testing 89

Userpilot

APRIL 7, 2023

TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. Internal CI can be generated by any customer interaction inside the app (e.g., customer feedback, feature usage). Use Userpilot to collect internal CI data to improve customer retention.

Feedback Software 97

Feedback Software Research Software Analytic Tools Data Visualization 97

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

NOVEMBER 2, 2022

Measure product value with two surveys – product-market fit surveys and net promoter score (NPS) surveys. Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Address customer pain points and show how your product can help alleviate them. Product-market fit surveys.

Feedback Software 89

Feedback Software Research Software User Testing Product Research 89

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Launching a product is nerve-wracking.

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Data Visualization 90

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. Use ChatGPT to learn as much as possible about your rivals and your target market. Create detailed user personas and craft targeted stories for these personas.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Userpilot

SEPTEMBER 11, 2023

TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market. It involves market research, goal setting, and the development of your go-to-market strategy. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 100

Product launches Product Research Data Visualization Research Software 100

Userpilot

MAY 14, 2023

Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Email surveys let you understand customer experience at different stages of the user journey and after specific interactions. Create NPS surveys with Userpilot.

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

People-First Product Leadership

MARCH 10, 2024

Scenarios where a need for product sense is sought include having the skills and insight to tackle the following: How can you enhance an existing product to better meet customer needs and preferences? What features should be prioritized in a new product to effectively solve key user pain points? None of these questions are easy.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

OCTOBER 24, 2022

When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey. Calculate your Net Promoter Score and measure customer loyalty. Here are some key NPS software features shared by most tools in the market. Customized survey settings. NPS Survey Design.

Feedback Software 92

Feedback Software Analytic Tools Research Software Software Review 92

Userpilot

SEPTEMBER 14, 2023

Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events. You normally use customer discovery questions as a part of the initial market and customer research. Their aim is to identify market gaps and unsatisfied customer needs.

Product Research 81

Product Research Customer Feedback Data Visualization User Testing 81

Userpilot

OCTOBER 31, 2022

Examples include customer pain points, brand image, product features and functionality, price, and user-friendly experiences. When you analyze customer needs, you need to get valuable insights from various customer data sources such as customer feedback , market research, focus groups, and product usage trends.

Data Visualization 93

Data Visualization Analytic Tools User Testing Feedback Software 93

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. It includes marketing, advertising, and promotional activities to reach the target audience.

Onboarding KPIs 89

Onboarding KPIs Product launches Analytic Tools Feedback Software 89

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Pricing-based positioning which emphasizes competitive pricing.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

JANUARY 14, 2023

Continuous product discovery is necessary to keep up with the changes in user and market needs. PMs of successful products build features in response to user needs. Understanding user needs is necessary to avoid falling into build traps. Product-Market Fit is a measure of how well your product satisfies your user needs.

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92

Userpilot

SEPTEMBER 7, 2022

White space analysis identifies gaps in existing services on the market or in internal processes and uncovers hidden opportunities. White space analysis helps customer success and sales managers discover unmet customer needs and fulfill them accordingly, spot cross and upselling opportunities , and refine the sales strategy.

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

Userpilot

OCTOBER 29, 2023

The key factors that affect the willingness to pay include the state of the economy, the quality of the product, your competitors, your brand image, and customer behavior. One way to determine the willingness to pay is through market and competitor research. Why is it important to measure customer’s willingness to pay?

Research Software 96

Research Software Feedback Software Analytic Tools User Testing 96

Userpilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Champions a customer-centric approach. Drives product success.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Centercode

SEPTEMBER 17, 2019

Your Objective : Identify what your target market needs. Recommended Research Type : Market Research. Market Research is most commonly associated with the early stages of the product life cycle as an aid in developing and testing product concepts. Recommended Research Type : Customer Validation (CV).

User Testing 45

User Testing Customer Feedback Product Research Customer Experience 45

Userpilot

JANUARY 10, 2024

This proactive approach allows you to implement targeted enhancements, ensuring a smoother and more satisfying user experience. Ultimately, addressing these gaps not only boosts user satisfaction but also cultivates customer loyalty and positive brand perception. The research will then confirm or reject this hypothesis.

User Testing 96

User Testing Research Software Analytic Tools Feedback Software 96

The Product Coalition

JANUARY 25, 2021

Use them to deliver more value to your customers, support your marketing and sales teams, get more involved with your partners, and more. Leverage your business understanding, your wide view of the market and your authority as a subject matter expert to create content that is both authentic and enlightening. Blog posts ?—?your

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

UX Studio

JUNE 30, 2023

San Jose, CA; San Francisco, CA $150 – $199 / hr Web Design, Corporate Identity, Graphic Design, Social Media Marketing, Animation, and Motion Design Propane Agency Propane Agency is a brand and digital experience agency. They’re also dedicated to providing ongoing support for marketing and creative projects.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 21, 2022

Product managers carry out market research, lead product discovery , oversee the development teams as they are working on the solutions, and coordinate the product launch. Build only the features that address your user pain points and deliver value. Run regular PMF surveys to check if you still have the product-market fit.

Feedback Software 68

Feedback Software Analytic Tools Research Software User Testing 68

BrainMates

DECEMBER 12, 2019

Both groups are striving to find new market gaps and solutions that return value to their shareholders and customers — they now just need to expand this to include other stakeholders. We inform the business on new market trends, customer needs and perceptions that our businesses need to respond to.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Userpilot

DECEMBER 5, 2023

UI design focuses on the visual side of the product, for example, the layout or color patterns, while UX design is about delivering a good user experience at all touchpoints in the customer journey. A strong product design ensures alignment with user needs and enhances user satisfaction and retention.

User Testing 73

User Testing Data Visualization Product Research Feedback Software 73

Usersnap

AUGUST 31, 2019

Getting customers to verbalize their opinions offers deeper and more actionable insights for improvements. Facebook is collecting customer feedback in multiple touchpoints and via different formats. They have in-app surveys for market research and 5-star rating systems for specific features.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95