Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. This means that customers’ activities or messages on one channel can serve as context on a different channel.

Feedback Software 76

Feedback Software Analytic Tools Customer Feedback Customer Experience 76

Userpilot

MARCH 25, 2024

Offer contextual help with tooltips to improve customer experience One way to offer proactive help is by triggering contextual in-app messages to provide targeted assistance and improve the customer experience. Perhaps one of the most common examples is the use of inline text prompts to guide users in filling out a form.

User Testing 80

User Testing Customer Experience Data Visualization Customer Feedback 80