Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable opportunities to impress a user in need of assistance. You’re off to a good start by researching the available options.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

SEPTEMBER 7, 2023

It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. What is a customer journey map? They conduct online research, ask peers, etc.

Analytic Tools 88

Analytic Tools Feedback Software Research Software User Testing 88

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Futurologists and trend researchers are optimistic that this will be the case in the future with emotion AI. Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. There are five segments in the technology adoption lifecycle: Innovators; Early adopters; Early majority; Late majority; Laggards; Some strategies to crossing the chasm include: Create a buzz to help attract the right technology enthusiast to your product early.

Feedback Software 76

Feedback Software Analytic Tools Research Software User Testing 76

Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly it became increasingly difficult to manage increasing volumes of customers and hang on to those personal relationships. These systems worked by bypassing people, and thus removing the personal nature of business. The challenges of customer support today. Poor support tools and tech stacks are slowing teams down.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

MARCH 28, 2022

When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? The answer is yes – it’s both.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

JUNE 8, 2021

And while this increased emphasis on customer experience and support has been underway for some time now, it has been massively accelerated by this past year. As a result, great customer support has gone from a nice-to-have to a must-have – and investing in customer support is now critical to customer retention and business resiliency.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222