Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. This is especially true as your customer base grows and your team’s needs evolve accordingly.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JANUARY 22, 2024

A high-touch customer success model is highly personalized and requires a lot of direct interactions with the customers. A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. The choice should also reflect customer preferences.

Analytic Tools 79

Analytic Tools Feedback Software User Testing Customer Feedback 79

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? The answer is yes – it’s both. Read more ?.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Usersnap

JANUARY 20, 2023

In this article we’ll help you understand the different types of customer support tools, their advantages and disadvantages, and how you can make sure your users are happy and satisfied about getting in touch. What’s Customer Support Software? They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Usersnap

FEBRUARY 14, 2023

Product-led go-to-market SaaS strategies typically offer free trials or demos so users can test the software and determine if they want to buy the product. Meanwhile, software for IT experts might succeed more if the customer can explore their options on their own and learn that the software is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

APRIL 30, 2020

SaaS product managers are also responsible for determining how to best allocate resources when developing or improving products. The goal is to take a lean approach, ensuring that resource consumption is kept to a minimum while also maximizing your team’s output. The question is: What do we actually mean by “customer success”?

Reporting Tools 72

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 72

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices. Another important aspect of growth is your ability to retain and renew your existing customers. It helps you improve your customer satisfaction.

Feedback Software 49

Feedback Software Customer Experience User Testing Research Software 49