UserVoice

JULY 28, 2017

Plus, there’s no shortage of tools to help us quantify seemingly everything. The right product metrics give us a read on the health of our product, help us identify strengths and weaknesses, track improvement over time, diagnose problems, etc. You Are Not in Sales, So Stop Reporting Metrics Like You Are.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. What is self-service support in SaaS?

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

The Product Coalition

AUGUST 30, 2021

New technologies help to derive the flavors from fruits and vegetables. The global food flavor market is led by Switzerland, followed by the US and Germany. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items.

Reporting Tools 133

Reporting Tools Software Review Systems Review Technical Review 133

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! If that‘s the case, you can use the data presented in this report as a benchmark.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Usersnap

AUGUST 31, 2019

We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples. Amazon Web Service. What do I mean by this?

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. You can refer to the full list in their docs here.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? What is customer feedback software?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

SEPTEMBER 30, 2022

Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. It’s the sum of a customer’s digital interactions with your brand. What is digital customer experience?

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

NOVEMBER 29, 2024

Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? In the next nine or so minutes, you will learn about: Fullstory session recording features and use cases. The tool’s pros and cons. How can Fullstory session replays help analyze user behavior? The result?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Lenny Rachitsky

JULY 9, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. If you’re not a subscriber, here’s what you missed this month: Counterintuitive advice for building AI products General management, functional, and hybrid models: Which org design works best for top companies?

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Grammarly collects customer data by allowing them to select their writing goals. You’re in the right place.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

UX Planet

JANUARY 18, 2024

In any project, the user experience is paramount, and evolving this experience hinges on robust UX research. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. UX research is an integral component in creating user-centric products.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 15, 2024

We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. In-app support strategies to eliminate them. CSAT surveys.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. This happened when I started to learn about UXR for the very first time back then in 2020.

User Testing 134

User Testing Product Research Data Visualization Customer Feedback 134

Userpilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Let’s get started! What is contextual sensitive help?

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

APRIL 14, 2022

If you’ve been looking for ways to increase your customer retention, you’re in the right place. In this article, we talk about: Customer retention rate and what it means for your business. How to achieve high customer retention rates, and. Tools you can use to boost your retention rate.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

UX Studio: Product Management

MARCH 12, 2019

If you (or your boss) ever wondered about the right way to do design for the greatest profitability, we’ve go t your b ack with some cold hard facts. These facts about the business value of design should convince even the most financially oriented. . Read the full report here. Read the full report here. What is the catch?

Data Visualization 91

Data Visualization Reporting Tools User Testing Research Software 91

Userpilot

JUNE 24, 2024

We also look at a few examples of successful business growth strategies and show you how to use Userpilot to execute yours! TL;DR A product growth strategy is a plan outlining how the company will pursue long-term growth using its product as the main driver. Why does your company need a business growth strategy?

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

DECEMBER 29, 2024

This metric ended up being adopted by companies in every industry. And now, a group of people see it as a vanity metric rather than a valuable indicator of customer sentiment. We do, however, approach NPS in a way thats valuable and actionable for us. However, so many companies use it to measure satisfaction.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Mixpanel

MAY 3, 2019

‘Do they know how to use the revolutionary diabetes watch we just launched?’ What incentives would make our users excited to use our health app?’ and ‘What are they saying about our company on social media?’ This has also resulted in an increase in customer satisfaction. can all be answered.

Onboarding KPIs 99

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 99

Userpilot

JUNE 16, 2021

This is why product teams strive to find the right user adoption strategy. User adoption tools make your job a lot easier, but the sheer number of user adoption tools available in the market can be quite overwhelming. Choosing the right user adoption tool depends on several factors. Table of Contents.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Userpilot

FEBRUARY 1, 2022

We’ll show you how to leverage user analytics, use in-app experiences and user feedback to enhance product experience for better user engagement , reduced churn, and strong relationships with your customers. Product experience is part of customer experience. What is product experience (PX)? Microsurveys.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Userpilot

DECEMBER 11, 2022

A B2B marketing strategy is any marketing activity aimed at turning other companies into customers. There are multiple marketing strategies available to product marketers, including: Using content marketing and SEO strategies to drive online visibility and conversion. Book a demo today to learn how!

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

UX Studio

OCTOBER 11, 2022

Did you know that customers pay 4.5x more if they receive a positive customer experience (CX)? Furthermore, companies that provide great customer experiences grow 5x faster and bring in 5.7x It’s no longer an option to offer your customers mediocre digital customer experience. Customers Willing to Pay More.

Customer Experience 85

Customer Experience User Testing Analytic Tools Customer Feedback 85

Userpilot

JANUARY 8, 2021

This will let you know how well you are truly serving your customers. Jump on a call with us! You have more customers enjoying your product than hating it. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Well, software is not one of them. Source: Userpilot.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software Analytic Tools User Testing Data Visualization 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. It can also be used for mobile onboarding unlike some of its competitors. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

NOVEMBER 18, 2020

You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. Power users are getting a lot out of using your tool. 2 They reduce Customer Acquisition Cost (CAC). Probably written by power user.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JULY 26, 2021

It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. They use their product as the selling point. But isn’t that what all companies do? Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

PMLesson's Ace the PM Interview

JUNE 9, 2020

But you also want to learn a little more about what it means and what it takes to be a technical program manager before you dive in headfirst. She gave us an insider's look into the world of technical program management, and we're more than happy to share. But why do companies need TPMs anyway? So let's get to it.

Reporting Tools 98

Reporting Tools Fractional CTO Fractional VPE Management 98

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. You can refer to the full list in their docs here.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Gainsight

NOVEMBER 18, 2019

More than a quarter of those surveyed are prioritizing CX before the year-end, largely because CX is set to become the most influential factor in customers’ minds as they sort through their options in saturated markets. B2B CX: Beyond customer surveys. Consider the following: Critical bugs or outages experienced by customers.

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Usersnap

AUGUST 20, 2021

Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. In this case, such feedback tells you everything you need to know about customer satisfaction levels and overall experience. Feedback quality varies.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52