Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 77

Embedded Analytics Data Visualization Analytic Tools Feedback Software 77

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. How you act on feedback will depend on the identified problems. In-app widget for collecting passive customer feedback.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. An example of UI feedback. Offer self-service support options.

Customer Experience 87

Customer Experience User Testing Customer Feedback Embedded Analytics 87

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. Offering self-service support so users can access a help center inside your app. You can use Userpilot to apply some of these tactics without coding, so why not try a demo yourself? Provide a fast and helpful customer service experience.

Feedback Software 91

Feedback Software Customer Experience User Testing Customer Feedback 91

Usersnap

FEBRUARY 4, 2022

Set up a browser-based user feedback tool. Embed a feedback button on your website. Keep everybody in the loop and invite clients to your feedback tool. Make your feedback tool as intuitive as it can be. Website Feedback – Questions and Types. Collecting feedback is (kinda) easy.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 27, 2023

Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. Onboarding feedback surveys are essential to gauge how satisfied users are with their first-time experience and identify areas for improvement. Pendo is a product adoption platform that offers advanced analytics.

Onboarding KPIs 100

Onboarding KPIs User Testing Customer Experience Customer Feedback 100