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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. User interviews : User interviews and focus groups are not as easy to execute as surveys, but they offer detailed, qualitative feedback. Analyze behavior with Userpilot.

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Heap for SaaS Reporting: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Built-in analytics dashboard for tracking the performance of in-app experiences (i.e., Offer a wide range of analytics dashboards like trends, paths, funnels , etc., Let’s get started!

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Userpilot for User Engagement Analysis: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Behavioral analytics make it possible to monitor user activity, group data into cohorts, and extract relevant metrics/insights. Let’s get started!

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Mixpanel Analytics In-Depth Review: Is There a Better Alternative?

Userpilot

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixapanel’s group analytics enables you to analyze behavioral data as a group and calculate account or company-level metrics. Mixpanel dashboard homepage.

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Heap for Retention Analytics: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Cohort analysis : So you can compare different user groups over time and figure out patterns that make them loyal or churn users. Heap lets you segment users into different groups based on their actions and properties.

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Heap for User Behavior Analysis: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Under the Data tab of your Heap dashboard, you can access raw event data. As you give it a name, you can see all the details relating to the event in Heap’s Explore event dashboard. Let’s get started!

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GainsightPX for User Engagement Analysis: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.