How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]
Userpilot
APRIL 21, 2024
TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Improve support team morale – Fewer tickets means more time for your support team to be productive. Communicate product news with in-app messages so customers don’t inquire about them via tickets.
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