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On skepticism and storytelling: How PMs can become more data-informed

Mixpanel

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

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On skepticism and storytelling: How PMs can become more data-informed

Mixpanel

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

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5 Ways the Product Community Can Inspire the World

Modus Create

However, this article is about opportunities and solutions, not about problems nor predictions. Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data. Second, Ego Sanitization.

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The Evolution of CS Operations

Gainsight

Others were consultative, or they advised about technical needs. From Data and Processes to People and Systems, their responsibilities mirrored Sales Operations, step by step. Some may report to the Sales VP. Silos can be easily remedied with a shared campaign calendar and data governance agreement. .

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Product Managing the Cloud with Hemanth Kempanna

PMLesson's Ace the PM Interview

While there are lots of content out there advising on this subject, I would just like to call out one thing which I believe has helped me time and again: having empathy towards my interviewer. While some encourage you to fake it till you make it, I would advise against it during the interview process. During the interview.