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A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 

Alchemer Mobile

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. A great CX program isn’t as daunting as it sounds.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. But they’re facing big barriers.

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12 Patient Engagement Metrics Healthcare Providers Must Monitor

Userpilot

By tracking patient engagement metrics, healthcare organizations can improve patient satisfaction, deliver better patient outcomes, and optimize financial performance. You will also learn how to leverage analytics dashboards to track them efficiently for better-informed decision-making. Book the demo to learn more!

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How to Become a Data Scientist [+Tools and Resources]

Userpilot

Embarking on a career as a data scientist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful data scientist. Junior Data Analyst (0-2 years)2. Data Analyst (2-4 years) 3. Let’s dive in!

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Using Data & Analytics for Improving Healthcare Innovation and Outcomes

In the rapidly evolving healthcare industry, delivering data insights to end users or customers can be a significant challenge for product managers, product owners, and application team developers. With Logi Symphony, you’re not just overcoming obstacles, you’re driving innovation in healthcare.

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What is Month-1 Retention & How to Increase It? + Benchmark Report 2024

Userpilot

Companies analyzed in our report. Month-1 retention rate is important because it indicates effective onboarding and product value—predicting long-term retention and increasing CLV. Month-1 retention rate is important because it indicates effective onboarding and product value—predicting long-term retention and increasing CLV.

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What is NPS & How to Increase It? + Benchmark Report 2024

Userpilot

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. According to our benchmark report that pulled data from 229 B2B SaaS companies, the average NPS is 35.7,

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Data Science Fails: Building AI You Can Trust

AI has the power to transform countless industries — including the healthcare, banking, insurance, and public service sectors, to name just a few — by introducing new efficiencies and revealing new opportunities for companies to solve problems. Download the report to gain insights including: How to watch for bias in AI.