Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Feedback 85

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. Increased retention.

User Friction 98

User Friction Customer Communications Analytic Tools Feedback Software 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Experience 90

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. What is UX analytics? how many times the user clicks on the button.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

NOVEMBER 30, 2023

TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. The next step involves data analysis.

Product Research 86

Product Research User Testing Research Software Data Visualization 86

Izenda

APRIL 27, 2020

Customers demanding new features. To break it down, there are two types of value to consider: What value does the feature bring to your customers? How well does it improve the user’s efficiency? Does it relieve a specific pain point? Will it increase customer acquisition? Managers with separate agendas.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. What do successful companies do to drive growth

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Amplitude

MARCH 12, 2019

We believe that a healthy data culture is not merely defined by data access. In a healthy data culture, people can use data and have conversations about it all the time—and that means having a good way to share and collaborate on insights. Why your data needs context within a story. That’s why we built Notebooks.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

APRIL 7, 2024

They’re also great for showcasing the core product functionality to new users. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. This is likely to be different for different user personas.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 27, 2022

Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. Active feedback is when a company contacts customers directly to seek their opinion. What is customer feedback?

Feedback Software 92

Feedback Software User Testing Customer Feedback Analytic Tools 92

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.

Research Software 86

Research Software Feedback Software User Testing Reporting Tools 86

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Data Visualization 85

Userpilot

APRIL 23, 2021

Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1. SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. For example, Dharmesh knows that he isn’t adept at managing people, and made a conscious decision to avoid having direct reports.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Gainsight

JANUARY 5, 2021

Users today, whether on the go or working remotely, exist on various platforms and devices— web-apps, desktop, and especially mobile phones. . Multiple platforms and devices can be a huge pain point for SaaS companies to deliver a unified experience. Are our customer’s other tech platforms integrated?

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Software Review 52

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Let’s dive in!

Feedback Software 94

Feedback Software Product Research User Testing Customer Feedback 94

Userpilot

DECEMBER 3, 2022

User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. To identify opportunities to improve your UX design, you should start with user research. Collect customer feedback with in-app surveys. Look into product usage data.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Gainsight

OCTOBER 25, 2021

Here’s how to embed customer feedback loops into your product, use feedback to enhance product delivery, and drive user-centered growth. Why build customer feedback loops? So, why even bother building customer feedback loops into your product? Customer feedback loops root your strategy in data that matters.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. There are two types of churn to look out for: customer churn and revenue churn.

Product Research 80

Product Research Data Visualization Feedback Software Analytic Tools 80

Userpilot

DECEMBER 6, 2022

A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. Customer onboarding is a broad term describing the range of activities about getting customers into and experiencing value from your product. helps customers experience value faster).

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Get user feedback faster.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Product Research 89

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 79

Data Visualization Product Research Research Software Analytic Tools 79

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? What is Customer Feedback Analysis?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

APRIL 28, 2022

The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. An opportunity is a customer need or pain point; eliminating it gets you closer to achieving the desired outcome.

Research Software 92

Research Software Feedback Software Analytic Tools Product Research 92

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Language models generate and understand text by analyzing large amounts of data to learn how certain words and phrases relate to each other.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

FEBRUARY 15, 2023

TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. Different SaaS organizations have different methods of building product tours and driving toward customer success. After a survey and welcome screen, a modal is launched setting users off on the right track. Let’s do it!

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs User Testing 90

Usersnap

SEPTEMBER 12, 2023

But if you’re here, then you must know chickening out is not the way to do business! If you are providing more value to your customers, then let your product be appreciated at the price it deserves. What product pricing questions to ask customers? Sounds simple, right? We could position PricingSaaS as a page change detector.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Looking for a Better Alternative for Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Usersnap

NOVEMBER 10, 2023

On the flip side, Public roadmaps invite and incorporate user feedback , encouraging a community-driven development approach. They enable users to interact directly with the roadmap, voicing their preferences through upvotes and comments. How does the roadmap solve their pain points? This adds credibility.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

Customer Experience 93

Customer Experience User Friction User Testing Customer Feedback 93

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 90

Customer Experience User Testing Customer Feedback Embedded Analytics 90

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Looking for A Better Alternative for Customer satisfaction?

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52