Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. There are things, bets you might take, but you definitely wouldn’t have taken in the midst of a pandemic. And then, there are other times where you’re like, “Nope, the product is definitely the problem here.” Hello Paul.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. It's not as sexy of a story to be like, and now we've gotten rid of some technical debt.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. It's not as sexy of a story to be like, and now we've gotten rid of some technical debt.

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

JULY 5, 2018

I help source and complete deals, and I perform due diligence on deals. We’re not into B2C, we’re not into IoT, we’re not in health tech; we’re hyper-focused, and that’s also what allowed me to step into this role after being an operator for the last 20 years. It didn’t exist 15 years ago.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

I help source and complete deals, and I perform due diligence on deals. We’re not into B2C, we’re not into IoT, we’re not in health tech; we’re hyper-focused, and that’s also what allowed me to step into this role after being an operator for the last 20 years. It didn’t exist 15 years ago.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Business of Software Conference

NOVEMBER 28, 2019

From generating good leads, to spotting good sales people and how to motivate them to be better. Stopped off at McKinsey along the way doing Tech strategy. So those are the nine areas I was thinking of talking about and of course they go across digital sales, inside sales, and field sales. But then if you asked.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40