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Creating a Product Launch Training Program

ProductPlan

Give a serviceable demo of the basic product features and primary use cases. Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference.

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How to Measure Software ROI For SaaS Products

Userpilot

To find out about the benefits it can deliver for your business, book the demo! TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. What is the ROI of software? We distinguish between hard ROI and soft ROI.

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article thumbnail

Creating a Product Launch Training Program

ProductPlan

Give a serviceable demo of the basic product features and primary use cases. Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference.

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Designing an Organization for a Product Approach, Part 2

Johanna Rothman

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I was in this position years ago. We integrated customer support into our demos, so they understood what their challenges would be when we released.

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The End of Pre-sales (and Post-sales Too)

Gainsight

What does a leader of Customer Success, Professional Services, Support, Training, etc. Sales engineers conduct demos. In the pre-quantum (classical physics) world, we all assumed that objects have definite position and velocity. use as a title ? What’s In a Name? Marketers create leads. Salespeople close deals.